Athletics and Wellness Desk Clerk

Jonathan Club; Los Angeles (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Town Club in Downtown Los Angeles is seeking a Desk Clerk to support Athletics & Wellness operations on the 5th floor. You will greet members, answer questions, handle reservations, and keep the desk area organized while ensuring compliance with club policies.

The role requires familiarity with fitness-related environments, strong computer skills, and the ability to work on-site. CPR/First-Aid certifications are preferred, with a focus on providing exceptional member services.

Qualifications

• Familiarity with Athletics and Wellness-related areas (Sports, Health, Fitness).
• Computer knowledge is a must – typing incident reports and checking the Member Database.
• Ability to recollect and quickly retrieve dates, names, times and other data.
• Ability to maintain good relationships with staff, Members and guests.
• Ability to focus and maintain attention to performance of tasks despite interruptions.
• Must be proactive and display initiative in daily operations.
• Familiar with equipment in the Cardio Strength Room.
• Current CPR/First-Aid and Defibrillator Certifications (Preferred).

Responsibilities

• Assist members with questions/issues and provide high quality member services.
• Open/close the 5th floor facility and locker rooms as needed.
• Provide amenities to Locker Room attendants and coordinate orders as required.
• Oversee Cardio-Strength Room activities, staff movement and equipment use.
• Arrange locker rentals/cancellations and facility tours.
• Monitor membership information and enforce Club Policy.
• Assist members, guests, and cardholders with facility policies.
• Report incidents and maintenance issues to the Operations Manager.
• Maintain desk area efficiency and esthetic appearance.
• Be available to cover shifts and support events or wellness programs.

Skills

Member services

Computer literacy

Data retrieval

Interpersonal skills

Incident reporting

CPR/First-Aid (Preferred)

Tools

POS System

Incident reports software

Job description

Town Club

Downtown Los Angeles

545 South Figueroa Street

Los Angeles, CA 90071, USA

• On-site
• Town Club - Athletics and Wellness
• Full-Time
• Requisition #: ATHLE001205

Description

The Town Club is filled with unique landings for your respite after a long day, with the Rooftop Terrace that lets 13 stories mute the clamor of Downtown Los Angeles, or The Grill which brings signature dishes with fresh ingredients from our Urban Garden, meticulously paired with select wines from our expert sommeliers. With event and overnight rooms, gym, food, drink, and more, the Town Club is an oasis in the heart of one of the busiest cities in the world.

Job Summary:

Responsible for daily administrative operations of Athletics & Wellness at the Town Club and serve as the first and main point-of-contact for members utilizing facilities and services on the 5th floor. The Desk Clerk makes members feel welcome and completes a variety of front desk tasks including, but not limited to, taking phone calls, answering member questions, handling correspondence, booking reservations, and keeping the desk area clean and well-organized. Responsible for maintaining the integrity of the operations and goals of the Athletics & Wellness Department.

Essential Functions:

• Assists members with any and all questions/issues and providing high quality member services.
• Responsible for the opening and/or closing of the entire 5th floor facility, inclusive of the Women’s locker room, Men’s North/South locker rooms, and the Cardio Strength Room.
• Must be able to provide member amenities to Locker Room attendants as needed and inform Town Club Athletics & Wellness Operations Manager if products/items need to be ordered.
• Aid in overseeing, maintaining and monitoring all activities that take place at the Town Club Cardio-Strength Room and Athletics & Wellness areas – inclusive of but not exclusive of staff activity, exercise programs, POS System, etc.
• Responsible for arranging locker rentals/cancellations and facility tours.
• Monitor all membership information: Check for sign-in, proper attire, correct age, adherence to Club Policy, ensuring child certification and privileges, etc.
• Assist Members, Guests, and cardholders in complying with the Town Club facility policies.
• Report all incidents as well as repair and maintenance issues to Town Club Athletics & Wellness Operations Manager.
• Monitor and must be proficient in the office operation in the Desk area for efficiency, esthetic appearance and maintenance.
• Should the need arise – must be available to fill in for employees who do not report or are unable to cover designated work shift.
• Is willing to help in the implementation of tournaments, special events and health/fitness/wellness programs that will take place at the Town Club.
• Ability to work under pressure and complete assignments in a timely fashion.
• Assist Supervisors and other staff members with moving, lifting and setting up equipment.

Work Conditions:

• Most tasks are performed in a team environment.
• Work areas include ALL Athletics & Wellness Department areas.

Requirements

Required Qualifications:

• Familiarity with Athletics and Wellness-related areas (I.e. Sports, Health, and Fitness)
• Computer knowledge is a must – typing up incident reports, checking Member Database, etc.
• Ability to recollect and quickly retrieve dates, names, times and other data.
• Ability to maintain good relationships with staff, Members and guests.
• Ability to focus and maintain attention to performance of tasks despite frequent, stressful, emergency, critical or unusual interruptions.
• Must be proactive and display initiative in every day operations, task demands, etc.
• Must be familiar will all equipment in the Cardio Strength Room.
• Current CPR/First–Aid and Defibrillator Certifications (Preferred).

Physical Capabilities:

• Ability to lift up to 60 pounds.
• Ability to bend, lift, pull, push, carry, reach, stoop and stretch.

Pay Rate: $18.47/Hour

This job description is not inclusive of all job functions. Job functions may be added or deleted as necessary to maintain continuity of Club objectives and legal compliance.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At Jonathan Club, our values of Family, Community, Wellness, Respect, and Passion are at the heart of everything we do. Our mission is to enrich the lives of our members by providing an extraordinary experience at both the Town and Beach clubhouses.

Embracing diversity of interests, friendships, and community outreach, we are committed to creating a welcoming environment that fosters lifelong connections.

Jonathan Club is an Equal Opportunity Employer - M/F/Disability/Gender Identity/Sexual Orientation/Veteran. Jonathan Club will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for hiring.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.