Athletic Gear Customer Experience Specialist

Tennis Warehouse; Alpharetta, Northern (GA, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k) retirement plan

Profit-sharing program

Employee discounts across all Sports/W

Job summary

Tennis Warehouse is seeking reliable customer service associates to support customers via phone, live chat, and email. This on-site role in Alpharetta, GA requires empathy, effective communication, and a genuine desire to help people while representing our brand.

You will help customers find the right gear, resolve issues, and build lasting relationships in a fast-paced environment. The position offers competitive wages and clear growth opportunities across Sports Warehouse brands.

Qualifications

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Proficient in Microsoft Office Suite.
• Demonstrate active listening and clear communication with customers.
• Ability to learn about new products, services, or updates as needed.

Responsibilities

• Assist customers over the phone, live chat, or email to provide knowledgeable guidance.
• Answer questions, solve problems, and help customers find products that best fit their needs.
• Deliver friendly, professional, and helpful support to all customers and maintain high service standards.
• Build lasting relationships with customers through positive interactions.

Skills

Customer service

Communication

Active listening

Team player

Adaptability

Problem solving

Tools

Microsoft Office

Job description

Tennis Warehouse is seeking reliable customer service associates to support customers via phone, live chat, and email. This on-site role in Alpharetta, GA requires empathy, effective communication, and a genuine desire to help people while representing our brand.

You will help customers find the right gear, resolve issues, and build lasting relationships in a fast-paced environment. The position offers competitive wages and clear growth opportunities across Sports Warehouse brands.