On‑Site Sports Gear Customer Support Specialist

Tackle Warehouse; Alpharetta, Northern (GA, KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental/vision insurance

Life insurance

Short-term disability

Paid vacation

Paid sick time

401(k)

Profit sharing

Employee discounts

On-site gym

Career growth

Team events

Job summary

Sports Warehouse is seeking a reliable Customer Service representative for an on-site role in Alpharetta, GA. You will help customers through phone, live chat, and email, delivering guidance, resolving issues, and maintaining a high standard of service.

The ideal candidate will have excellent verbal and written communication skills, active listening abilities, and a team-oriented mindset. This full-time or part-time position offers a supportive work environment and opportunities for growth.

Qualifications

• Excellent verbal and written communication skills to assist customers via phone, chat, and email.
• Ability to listen actively and respond with empathy and accuracy.
• Strong problem-solving and multi-tasking abilities in a fast-paced environment.
• Collaborative mindset and reliability to support team goals.

Responsibilities

• Serve customers via phone, live chat, and email to resolve questions and issues.
• Provide knowledgeable product guidance and order assistance to meet customer needs.
• Maintain accurate documentation of inquiries and actions in the CRM.
• Collaborate with teammates to ensure a seamless customer experience.

Skills

Customer service

Communication

Active listening

Problem solving

Team player

Tools

Microsoft Office Suite

Job description

Sports Warehouse is seeking a reliable Customer Service representative for an on-site role in Alpharetta, GA. You will help customers through phone, live chat, and email, delivering guidance, resolving issues, and maintaining a high standard of service.

The ideal candidate will have excellent verbal and written communication skills, active listening abilities, and a team-oriented mindset. This full-time or part-time position offers a supportive work environment and opportunities for growth.