Athletic Facility Manager

Yale University; New Haven (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Yale University in New Haven seeks a Facilities Operations Manager for the tennis facility. You will oversee day-to-day operations, rentals, and tournaments, and supervise casual staff.

The role coordinates with Yale facilities for service requests, and manages the electronic membership system and contracts for external events. You will serve as on-site liaison for the tennis center and Yale Bowl Complex, ensuring safety, maintenance, and regulatory compliance.

Qualifications

• Nights and weekend availability are required; hours may change.
• Strong written and oral communications; ability to interact with stakeholders.
• Strong organization and attention to detail; able to improve operations.
• Proficient in computer operation and Microsoft Office; learn scheduling and POS.
• Ability to multi-task, work under pressure and meet deadlines.
• General understanding of tennis rules and match operations.

Responsibilities

• Plans and manages scheduling, logistics, and operations for events and programs.
• Manages special event and facility rentals; serves as event liaison.
• Estimates budgets for assigned areas and coordinates maintenance/repairs.
• Coordinates summer camps and external rentals; develops facility policies.
• Ensures safety, security, ADA compliance, and vendor coordination.
• Opens/closes facility; ensures proper locking and equipment upkeep; maintains reports.

Skills

Availability

Communication

Organization

Computer skills

Software familiarity

Multitasking

Education

Bachelor's degree in related field

Master's degree preferred

Tools

25 Live scheduling software

Membership software

POS systems

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Directly reporting to the Associate Athletic Director for Facilities & Operations, this position is responsible for managing day-to-day operations at the tennis facility in addition to servicing facility users. Acts as a main point of contact for all activities in the tennis center including open recreational hours, varsity matches tournaments, and rentals. Complete oversight of tennis match/tournament management; managing casual wage employees and student staff and scheduling. Lead liaison for athletics facilities for the Yale Bowl Complex in addition to the tennis center. Act as facility manager on site for determined athletic competitions and events. Coordinates with Yale facilities and users on service requests, vendors, and general facilities improvements/maintenance. Manages the electronic membership system in conjunction with the POS company to adapt programming to organizational needs.

Job Specific Duties

• Enforces procedural rules and regulations. Monitors personal safety of athletic facility users.
• Manages the membership software. Schedules use of facility. Monitors compliance with schedules. Evaluates and seeks opportunity for revenue at the tennis facility.
• Hires and schedules part-time staff for membership programming and rental events. Trains staff about information to communicate to members, instructions on how to complete member transactions, and educating on rules and regulations.
• Maintains security of facility and equipment. Opens and closes facility ensuring that users have left the premises. Inspects and maintains the general condition of facilities.
• Ensures appropriate maintenance and safety of the facility and recommends and assists with minor repairs.
• Completes financial reports to update Athletic Business Office. Maintains budget for tennis facility needs. Operates, maintains and dispenses specialized equipment, tools, and vehicles.
• Works in conjunction with Director of Rentals to execute contracts for external events in relation to the tennis facility and other YBC facilities. Meets with constituents on event logistics and acts as lead for tennis facility rentals.
• Act as secondary lead to Director of Rentals for external summer events as needed
• Acts as lead liaison at Yale Bowl Athletic Complex facilities. Address issues and submits service requests as needed. Ensures facilities are being locked and unlocked at appropriate times
• Working with external vendors for timely maintenance of the facility, making sure POS system reflects facility programming, and any other needs for YBC facilities
• Adheres to all Yale University, Ivy League, and NCAA rules and regulations
• Performs additional duties as assigned in support of facilities and operations.

Required Skills And Abilities

• Nights and weekend availability are required; hours are subject to change.
• Strong written and oral communications skills. Ability to communicate with coaches, administrators, internal/external groups, vendors and Yale Facilities.
• Strong organization and attention to detail. Ability to analyze, evaluate and develop recommendations for efficiencies in operations.
• Proficient in computer operation and Microsoft Office suite. Ability to learn 25 Live (scheduling software), membership software, POS Systems and other job specific programs.
• Ability to multi-task, work under pressure and meet deadlines. Set-up and breakdown equipment for matches, tournaments, and events. General understanding of tennis rules and match operations.

Preferred Education And Experience

Master’s degree preferred. At least 1 year of tennis and customer service experience preferred.

Principal Responsibilities

• Plans and manages the scheduling, logistics, and operations of all events and programs for the facilities. 2. Responsible for the management of special event and facility rentals. 3. Serves as the Facilities Event Manager for all large rental events and assigned intercollegiate events. 4. Estimates budget requirements for assigned areas. 5. Plans and schedules all maintenance and repair work for assigned facilities. 6. Coordinates the use of assigned athletic facilities for summer camps. 7. Develops and implements facility policies regarding safety, security, liability, maintenance, ADA, budget, and personnel. Required Education and Experience Bachelor's degree in a related field and three years of related experience or equivalent combination of education and experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

Equal Opportunity & Diversity Statement

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.