Athlete Mentorship Account Manager

Athletetoathlete; Santa Monica (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus

Equity

Job summary

Athlete to Athlete is seeking an on-site Account Manager in Santa Monica to oversee a dedicated portfolio of youth-athlete families and mentors. You will own onboarding, engagement, and renewal conversations, ensuring families stay satisfied and active in the mentorship program.

In this role you will coordinate with mentors and customers, maintain detailed notes, and collaborate cross-functionally with Sales, Product, and Engineering to deliver a best-in-class experience.

Qualifications

• 2+ years in client-facing roles such as account management or business development.
• Experience owning a high number of accounts is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Manage a dedicated portfolio of customers and mentor accounts as their main point of contact.
• Conduct proactive outreach via calls, texts, and emails to check in on engagement and reinforce program value.
• Monitor account health signals to catch at-risk families and mentors early and intervene.
• Own renewal conversations and present upgrade options.
• Coordinate with mentors and customers to resolve issues affecting accounts.
• Maintain accurate notes on every account for continuity across touchpoints.
• Lead onboarding calls for mentors and customers to ensure success.
• Act as Voice of Customer and collaborate with Sales, Product, and Engineering to deliver a world-class experience.

Skills

Account management

Communication

CRM familiarity

Organizational skills

Relationship building

Proactive outreach

Education

Bachelor's degree preferred

Tools

HubSpot

Salesforce

Job description

Athlete to Athlete is seeking an on-site Account Manager in Santa Monica to oversee a dedicated portfolio of youth-athlete families and mentors. You will own onboarding, engagement, and renewal conversations, ensuring families stay satisfied and active in the mentorship program.

In this role you will coordinate with mentors and customers, maintain detailed notes, and collaborate cross-functionally with Sales, Product, and Engineering to deliver a best-in-class experience.