Athlete & Member Enrollment Specialist

D1's K2 Performance Center; Fort Worth (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Performance bonus

Advancement opportunities

Training & development

Job summary

D1's K2 Performance Center in Fort Worth, TX is seeking an Athlete & Member Enrollment Specialist who thrives on active communication and athletic knowledge. You will engage inbound leads from our ads and website, listen to goals, and guide families and adults to the right training programs.

This is a fast-paced, in-person role requiring high call volume and consistent CRM use. You'll respond quickly, book trials and assessments, and help grow our community through personal interactions,

Qualifications

• 1+ year in a high-volume sales, appointment-setting, membership, or related role.
• Knowledge of fitness/strength training preferred.
• Familiarity with CRM and daily activity tracking.
• Available for in-person schedule including some evenings.
• Legally authorized to work in the U.S. with reliable transportation.

Responsibilities

• Respond to inbound leads quickly; call, follow up, and manage the pipeline daily.
• Make 100–150 calls per day plus texts and follow-ups to warm leads.
• Book and confirm qualified appointments (trials, assessments, consultations).
• Pre-qualify prospects by goals and match to the right program.
• Prospect for organic leads; earn bonuses for those scheduled and shown.
• Keep CRM clean: log calls, ownership of leads, and appointment status.

Skills

Communication

Fitness knowledge

Volume tolerance

CRM proficiency

Tools

CRM systems

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development

ATHLETE & MEMBER ENROLLMENT SPECIALIST — FORT WORTH, TX

Help athletes and adults find the right training program and get them in the door.

We're a sports performance training facility serving youth athletes and adults. We're looking for a high-energy communicator who understands athletic performance and strength training well enough to speak the language — someone who doesn't have to “sell” people, but can listen to a prospect's goals and persuade them that the right program is the right fit. This is an inbound-first role: you work warm leads from our paid ads, website, and social — not cold lists.

What You'll Do

• Respond to inbound leads fast — your primary job. Every lead comes from our paid ads, website, or social channels. You call them quickly, follow up persistently, and work the pipeline daily: new inquiries, recent leads, and older leads that deserve another conversation
• Make a high volume of calls every day (expect 100–150 dials) plus texts and follow-ups, all to warm inbound leads and your pipeline, not cold lists
• Book qualified appointments (trials, assessments, and consultations) and confirm them so they show
• Pre-qualify prospects: understand their goals (youth athlete development, adult fitness, team training) and match them to the right program
• Earn extra by prospecting organic leads: outreach to local businesses, schools, clubs, and organizations (adults and youth athletes). Every organic prospect you generate (anyone not from paid ads who schedules and shows) pays you a bonus
• Keep the CRM clean: every call logged, every lead owned, every appointment confirmed

How success is measured – KPIs -- What they mean and why they matter

• Lead → Schedule rate: % of leads you convert into booked appointments. Your core production metric.
• Schedule → Show rate: % of your booked appointments that walk in the door. Booking quality = confirmed, committed appointments.
• Daily call volume: 100–150 outbound calls/day minimum. The activity that feeds everything
• Closed revenue (commission tier). Revenue from prospects you pre-qualified who close. Where your commissions scale

What We're Looking For

• Communication first. Proven experience in a phone-heavy, customer-facing role (sales, appointment setting, membership, hospitality, or similar). You're articulate, warm, and persistent without being pushy.
• Fitness fluency. You understand athletic performance and strength training (as an athlete, coach, trainer, or serious practitioner) and can explain what we do credibly to a parent or an adult member.
• Goal-fit persuasion, not pressure. You connect a prospect's goals to the right program. The product sells itself when matched well; your job is the match and the appointment.
• Volume tolerance. You're comfortable making 100+ calls a day, hearing no, and dialing the next number.
• Reliability. In-person role; consistent schedule; CRM discipline.

Qualification criteria (minimum)

• 1+ year in a sales, appointment-setting, membership, or high-volume phone role (fitness industry a plus, not required)
• Knowledge of fitness/strength training (background as athlete, coach, or trainer strongly preferred)
• Comfortable with CRM systems and daily activity tracking
• Available for an in-person schedule including some evenings (when leads and parents are reachable)
• Legally authorized to work in the U.S.; reliable transportation