Athlete Experience Specialist: Sport & Outdoor

DICK'S Sporting Goods, Inc.; Exton (PA); On-site; USD 28,000 - 40,000; Full time

Job summary

DICK’S Sporting Goods in Exton, PA is seeking a Specialist – Sport & Outdoor to help athletes find the right gear and deliver an engaging, athlete-first experience on the floor. You’ll drive sales, support service execution, and share product knowledge while welcoming teammates and customers.

The role emphasizes coaching, accountability, collaboration, and trustworthy execution in a dynamic retail environment.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience preferred in retail or customer-facing roles.
• Previous retail or customer-facing experience is preferred.

Responsibilities

• Delivers an outstanding athlete experience by proactively engaging athletes to understand their shopping needs and create a world-class athlete experience and providing clear, accurate, and knowledgeable information about products and assortment.
• Anticipates the needs of the athlete; actively drives sales through product and services recommendations and a deep understanding of athlete needs.
• Assists with onboarding and training of new and existing team members (as subject matter expert of their area of the store), focusing on best practices, expectational selling skills, and key operational processes.
• Serves as a go-to expert in designated process categories, ensuring smooth execution and high productivity.
• Demonstrates efficiency and effectiveness in process execution while maintaining an athlete-first mindset; ensures products are ready for athletes to purchase and athletes are engaged when, where, and how they want.
• Upholds company merchandising and presentation standards by following established floor set plans, signage requirements, price changes, inventory presentation, replenishment standards, etc.
• Promotes and drives customer participation in company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Creates a store environment where everyone, both teammates and athletes, are always welcome and treated with respect.

Skills

Customer service

Sales

Retail experience

Education

High School Diploma or Equivalent

Job description

DICK’S Sporting Goods in Exton, PA is seeking a Specialist – Sport & Outdoor to help athletes find the right gear and deliver an engaging, athlete-first experience on the floor. You’ll drive sales, support service execution, and share product knowledge while welcoming teammates and customers.

The role emphasizes coaching, accountability, collaboration, and trustworthy execution in a dynamic retail environment.