Athens Branch Coordinator: Lead Community Library Services

Marathon County Public Library; United States; On-site; USD 31,000 - 45,000; Part time

Benefits offered by this job

Benefits prorated

Job summary

The Marathon County Public Library is seeking a Branch Coordinator at the Athens Branch to lead daily operations and support staff in delivering high‑quality library services.

The role manages scheduling, coordinates programs for all ages, and builds strong community connections while ensuring a welcoming, safe branch environment. A bachelor's degree and library/customer service experience are preferred.

Qualifications

• Bachelor's degree preferred, with two years of experience in a public library or related customer service environment.
• Strong leadership, communication, organization, and customer service skills.
• Ability to lead, mentor, train, and work effectively with a diverse team.
• Ability to provide excellent customer service with empathy, enthusiasm, patience, and a positive attitude.
• Ability to communicate clearly and build positive relationships with patrons, staff, community organizations, and library administration.
• Ability to manage multiple priorities and a high volume of work while maintaining accuracy and professionalism.
• Strong problem-solving skills and the ability to exercise sound judgment and adapt to changing situations.
• Ability to learn and effectively use library software, electronic resources, computers, and standard office technology.
• Ability to interpret and consistently apply library policies and procedures.
• Commitment to ongoing learning and professional development.
• Valid Wisconsin driver's license and reliable means of transportation required.

Responsibilities

• Coordinate day-to-day branch operations, staffing, scheduling, workflow, and service coverage.
• Supervise, train, mentor, and support branch staff; participate in the performance review process.
• Serve as a communication liaison between branch staff and library administration, fostering open, respectful, and collaborative communication.
• Provide exceptional customer service and assist patrons with circulation, reference, technology, library resources, databases, computers, and other information needs.
• Respond to patron questions and concerns, provide guidance and technical assistance, and resolve customer service issues with professionalism and empathy.
• Coordinate and promote branch programs, events, and services for children, teens, adults, and the broader community.
• Build positive relationships with community members, organizations, and local leaders and seek opportunities to promote library services and resources.
• Help maintain a safe, clean, welcoming, and well-functioning branch.
• Monitor facility needs and report concerns related to safety, security, maintenance, or equipment.
• Follow established procedures for emergencies, including monitoring severe weather information and responding appropriately to weather-related situations.
• Support routine branch operations, including circulation, processing and shelving materials, shelf reading, deliveries, holds, patron accounts, supplies, correspondence, and daily cash transactions.
• Assist with the development and implementation of library services, policies, procedures, and process improvements.
• Identify opportunities to improve workflows, increase efficiency, and enhance the overall patron experience.
• Maintain accurate records and documentation and participate in special projects, committees, and professional development activities.
• Maintain regular and predictable attendance, with flexibility to work additional hours as needed.
• Perform related duties as assigned.

Skills

Leadership

Communication

Organization

Customer Service

Team Leadership

Problem-solving

Adaptability

Education

Bachelor's degree preferred

Job description

The Marathon County Public Library is seeking a Branch Coordinator at the Athens Branch to lead daily operations and support staff in delivering high‑quality library services.

The role manages scheduling, coordinates programs for all ages, and builds strong community connections while ensuring a welcoming, safe branch environment. A bachelor's degree and library/customer service experience are preferred.