ATE – Glass Technician

ATE - Automotive Technology Experts; Twinsburg (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Automotive Technology Experts (ATE) in Twinsburg, OH is seeking an Auto Glass Technician to own day-to-day service operations, build rapport with customers, and maintain a high pace work environment.

The role covers repair, replacement, and installation of all vehicle glass, including ADAS calibrations, precise measurements, and coordination with insurers to authorize repairs.

Qualifications

• 3+ years of automotive glass experience.
• Strong communication skills, verbal and written.
• Proven ability to learn new skills and progress career.
• Must maintain a safe driving record and valid license.

Responsibilities

• Repair, replacement, and installation of all vehicle glass.
• Perform ADAS calibrations for all makes/models.
• Inspect windshields and provide repair estimates.
• Perform glass repairs and install windshields using tools.
• Communicate with insurance companies to obtain authorization for repairs and file claims.
• Measure glass pieces to ensure correct size.
• Explain diagnosis clearly in writing and verbally.
• Maintain a high pace with sense of urgency.

Skills

Automotive glass experience

Communication skills

Driver's license

Tech-savvy

Fast-paced work

Tools

Outlook

Microsoft Teams

Word

Job description

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Position Summary:

The ATE - Auto Glass Technician is a full‑time position that owns day‑to‑day service operations and must build a good rapport with customers to establish open lines of communication.

The position is responsible for repair, replacement, and installation of all vehicle glass. Position includes critical thinking/troubleshooting, ADAS calibrations for all makes/models, and a high sense of urgency to correlate with a high pace work environment.

Inspecting the condition of windshields and other auto glass to provide estimates of repair

Performing repairs on auto glass, including cutting away damaged areas and applying adhesives to hold new pieces in place

Communicating with insurance companies to obtain authorization for repairs and filing claims on their behalf

Measuring glass pieces to ensure they are cut to the right size and shape

Installing new windshields and other glass panels in vehicles, using tools such as a orange bat or extractor.

Applying a layer of glue to the interior surface of the windshield, and positioning it in the vehicle frame

Cleaning the interior surface of the windshield with a special solution to remove residue from the manufacturing process

Perform other related duties as assigned

• 3 + years of automotive glass experience
• Strong technological skills, including but not limited to: Outlook, Teams, Word, etc.
• Exceptional communication skills, both verbal and written
• Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
• Must be able to remain productive, with a great sense of urgency
• Must be able to stand for long periods of time in automotive shop environments
• Energetic, high sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand
• Ability to:
  • Read and understand factory and non-factory service information
  • Program vehicles with factory or non-factory software
  • Diagnose, correct, and verify all customer vehicle concerns
  • Explain and properly communicate diagnosis both verbally and written formats
• A safe driving record and a valid Driver’s License required