At Your Service - Phone Attendant

White Lodging; Charlotte (NC); On-site; USD 42,981,000 - 49,594,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

DailyPay

Employee Assistance Program

401(k) match

PTO with rollover

Wellness tools

Referral bonuses

Leadership development

Tuition reimbursement

Hotel discounts

Job summary

White Lodging in Charlotte, NC is seeking an At Your Service Phone Attendant to be the primary contact for guest requests, delivering timely and accurate information with outstanding service. You will answer calls, dispatch staff, and build knowledge of hotel services and the local area to provide thoughtful recommendations while maintaining a courteous, efficient demeanor.

This role emphasizes hospitality and teamwork in a fast-paced environment.

Qualifications

• Excellent customer service and active listening skills.
• Professional phone demeanor and etiquette.
• Clear communication with guests and colleagues.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Serve as the main point of contact for guest requests via phone.
• Answer calls, dispatch requests, and follow up to ensure satisfaction.
• Attend to each call with courtesy and efficiency.
• Build knowledge of hotel services and local area to offer recommendations.
• Perform other duties as assigned by supervisors.

Skills

Customer service

Phone etiquette

Communication

Team player

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.

Description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.

What You’ll Do

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

What You’ll Bring

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.