At Your Service - Phone Attendant

White Lodging; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Life Insurance and Disability Coverage

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/Paid Time Off (PTO) with roll

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition

Discounts on hotel rooms, dining, and…

Multiple hotels in each market = more…

Job summary

White Lodging in Austin, TX, is seeking an At Your Service - Phone Attendant to be the friendly first point of contact for guests, answer calls, dispatch requests, and ensure timely follow-up with excellent service.

You'll develop knowledge of hotel services and local area to provide accurate information and thoughtful recommendations while collaborating with team members to maintain effortless guest experiences.

Qualifications

• Outgoing, social personality.
• Excellent communication and listening skills.
• Positive, can-do attitude with a collaborative mindset.
• Team-player capable of working with others.
• Adaptable to different situations.
• Ability to lift/move up to 10 lbs.

Responsibilities

• Serve as main point of contact for guest requests and needs, answer calls, dispatch requests, follow up to ensure service.
• Attend calls with courtesy and efficiency, using proper telephone etiquette.
• Dispatch personnel to resolve guest issues.
• Develop knowledge of hotel services and local area to provide accurate recommendations.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Positive attitude

Team-player

Adaptability

Physical ability

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.

Description

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in.

Hotel Trinity

Launching in late 2026 as the only Marriott Autograph Collection hotel in downtown Austin, is Austin’s finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments, and the city’s most sought-after high-end seafood restaurant and oyster bar, Hotel Trinity offers a luxury boutique experience unlike any other—a place to work, play, and stay out of the fray.

At Your Service - Phone Attendant

What You’ll Do

• Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
• Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
• Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
• Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
• Perform other duties as assigned.

What You’ll Bring

• An outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A collaborative, team-player mindset.
• Ability to adapt to any situation.
• Ability to lift, carry, or otherwise move up to 10 lbs.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

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