Assurance Technology Transformation Lead

bakertilly; Chicago (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Baker Tilly is seeking an Assurance Technology Manager to lead and coordinate technology operations, user support, implementation initiatives, and technology transformation across the Assurance practice.

Your role provides oversight and coaching to support personnel, manages queues and escalation, and drives the deployment of the Audit Platform of the Future (APF) including data migration, training, and documentation to ensure scalable, data-driven workflows and strong operational resilience.

Responsibilities

• Provide oversight, coaching, and direction to Assurance Technology support personnel and coordinate day-to-day support operations.
• Manage support queues, service levels, tracking records, and issue escalation processes; serve as an escalation point for complex technology and process-related issues.
• Monitor support trends and recurring issues to identify opportunities for user education, process improvement, and stronger support practices.
• Support implementation of Assurance technology initiatives and software rollouts, including coordination of post-implementation support and issue resolution.
• Coordinate APF testing, implementation, and ongoing operational support, including migration activities to the APF.
• Oversee and support trial balance and engagement data migration activities; validate migrated information, identify exceptions, and coordinate resolution of migration-related issues.
• Support engagement teams during technology transition activities and identify risks or issues that may affect implementation success.
• Promote data quality across Assurance platforms by reviewing imported and migrated information for completeness and accuracy and supporting improvements to data integrity and consistency.
• Provide oversight and support for the Assurance technology portfolio
• Coordinate operational support for key software and related data workflows, including PDF data extraction and journal entry testing support.
• Maintain and oversee user guides, FAQs, training materials, process documentation, support documentation, and knowledge base content.
• Support delivery of training programs and technology enablement initiatives to drive adoption and effective use of Assurance technologies.
• Support implementation, adoption, and operational workflows for new and emerging Assurance technologies, including AI-enabled audit tools.
• Identify opportunities to improve, standardize, and scale technology-r

Job description

Baker Tilly is seeking an Assurance Technology Manager to lead and coordinate technology operations, user support, implementation initiatives, and technology transformation across the Assurance practice.

Your role provides oversight and coaching to support personnel, manages queues and escalation, and drives the deployment of the Audit Platform of the Future (APF) including data migration, training, and documentation to ensure scalable, data-driven workflows and strong operational resilience.