Assurance Tech Lead, Platform & AI Enablement

Baker Tilly (US); Seattle (WA); On-site; USD 82,000 - 135,000; Full time

Benefits offered by this job

Benefits package

Job summary

Baker Tilly and its Assurance Technology team in the United States seek an experienced Assurance Technology Manager to lead and coordinate technology operations, support, and transformation efforts. You will drive post-implementation support, data quality initiatives, and scalable processes across the APF migration, ensuring strong governance and user adoption.

The role emphasizes coaching and coordinating a professional support staff, overseeing data workflows, and deploying AI-enabled audit

Qualifications

• Bachelor's degree or equivalent in accounting, finance, business, information systems or related field.
• Minimum 5 years supporting Assurance or audit technology operations, platform administration, technology implementation, data workflows, or related environment.
• Demonstrated ability to lead, coach, and coordinate support personnel and to manage service levels, priorities, and escalations.

Responsibilities

• Provide oversight, coaching, and direction to Assurance Technology support personnel and coordinate day-to-day support operations.
• Manage support queues, service levels, tracking records, and issue escalation processes; serve as escalation point for complex technology and process-related issues.
• Monitor support trends and recurring issues to identify opportunities for user education, process improvement, and stronger support practices.
• Support implementation of Assurance technology initiatives and software rollouts, including coordination of post-implementation support and issue resolution.
• Coordinate APF testing, implementation, and ongoing operational support, including migration activities to the APF.
• Oversee and support trial balance and engagement data migration activities; validate migrated information, identify exceptions, and coordinate resolution of migration-related issues.
• Support engagement teams during technology transition activities and identify risks or issues that may affect implementation success.
• Promote data quality across Assurance platforms by reviewing imported and migrated information for completeness and accuracy and supporting improvements to data integrity and consistency.
• Provide oversight and support for the Assurance technology portfolio
• Coordinate operational support for key software and related data workflows, including PDF data extraction and journal entry testing support.
• Maintain and oversee user guides, FAQs, training materials, process documentation, support documentation, and knowledge base content.
• Support delivery of training programs and technology enablement initiatives to drive adoption and effective use of Assurance technologies.
• Support implementation, adoption, and operational workflows for new and emerging Assurance technologies, including AI-enabled audit tools.
• Identify opportunities to improve, standardize, and scale technology-related processes and support long-term technology transformation initiatives aligned with the APF.

Skills

Leadership

Coaching

Troubleshooting

Communication

Time management

Education

Bachelor's degree or equivalent

Tools

APF platform

AI-enabled audit tools

Job description

Baker Tilly and its Assurance Technology team in the United States seek an experienced Assurance Technology Manager to lead and coordinate technology operations, support, and transformation efforts. You will drive post-implementation support, data quality initiatives, and scalable processes across the APF migration, ensuring strong governance and user adoption.

The role emphasizes coaching and coordinating a professional support staff, overseeing data workflows, and deploying AI-enabled audit