Assurance 16 Specialist

Alliance for Community Empowerment Inc; Bridgeport (CT); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

Telehealth access

Paid life and disability insurance

Paid short-term disability

Paid long-term disability

Medical Flexible – FSA

Descrizione del lavoro

The Alliance for Community Empowerment Inc. is seeking an Assurance 16 Specialist to provide direct case management across service areas and ensure CEAP documentation and DSS compliance.

You will collaborate with local utility companies to mediate services for clients and help complete applications. The role requires an Associate degree in Behavioral Science or related field (or a high school diploma with 3 years’ experience), strong communication, data entry accuracy, and the ability to work

Competenze

• Proficiency in Microsoft Office and ability to prepare documents/reports.
• Excellent communication skills with diverse populations and in high-stress situations.
• Ability to maintain client confidentiality and attention to detail.

Mansioni

• Maintain understanding of CEAP program policies for intake and certification.
• Understand Assurance 16 eligibility criteria and client case management.
• Understand local utility company requirements and eligibility standards.
• Interview customers to determine eligibility for Assurance 16 interventions.
• Assist clients in completing enrollment applications and data entry.
• Refer customers to internal and community resources and assist with financial eligibility where applicable.
• Provide excellent customer service and respond to program inquiries.
• De-escalate challenging situations and make sound decisions.
• Help clients develop strategies to improve financial and personal well-being.
• Participate in community outreach events.

Conoscenze

MS Office proficiency

Excellent communication

Confidentiality

Teamwork

Formazione

Associate degree or higher in Behavioral Science or related field

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assurance 16 Specialist

2 days ago Requisition ID: 1459

Salary Range: $20.00 To $20.00 Hourly

JOB TITLE: Assurance 16 Specialist

DEPARTMENT: Energy

FLSA STATUS: Non-Exempt

GRADE/SALARY RANGE: Grade 5

REVISION DATE:07/2026

JOB SUMMARY

The Assurance 16 Specialist provides direct case management services to clients across Alliance for Community Empowerment service areas. Ensures CEAP documentation and verification are met, and applications are completed. Maintains compliance with all regulations established by the Department of Social Services (DSS). In addition to the CEAP applications, the Assurance 16 Specialist collaborates with local utility companies to mediate services for clients.

ESSENTIAL FUNCTIONS

• Maintain a thorough understanding of CEAP Program policies to maintain compliance during intake and certification
• Maintain a thorough understanding of Assurance 16 requirements, including eligibility criteria and client case management.
• Maintain a thorough understanding of local utility company requirements, including eligibility standards and timely application submission requirements.
• Interview customers to determine eligibility for Assurance 16 qualified interventions.
• Assist individuals in completing community partners’ benefit enrollment applications and entering data related to corresponding programs.
• Refer customers to internal and community resources and other organizations as appropriate and participate in determining eligibility for financial assistance when applicable.
• Provide excellent customer service to program participants and accurately respond to inquiries regarding program services.
• Demonstrate the ability to effectively de-escalate challenging situations and make sound decisions based on anticipated outcomes.
• Assist customers in developing strategies and plans to improve their financial and personal well-being.
• Perform miscellaneous job-related duties and other work-related duties as assigned.
• Participate in community outreach events

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Associate degree in Behavioral Science or a related field; OR High School Diploma/GED with three (3) years of experience working with diverse populations
• Proficiency Microsoft office and the ability to prepare documents and reports.
• Excellent communication skills and the ability to work effectively with diverse populations and individuals experiencing high-stress situations.
• Strong attention to detail and high level of concentration.
• Ability to gather, compile, and enter data accurately and in a timely manner.
• Ability to maintain a high level of client confidentiality.
• Excellent public relations and customer service skills.
• Ability to travel, work extended hours when necessary, and work effectively as part of a team.
• Valid driver's license and state-mandated automobile insurance.

We continue to work diligently to find the right people who fit our mission. Alliance provides benefits that support our staff’s personal needs such as:

• Medical benefits
• Telehealth access
• Paid life and disability insurance
• Paid short-term disability
• Paid long-term disability
• Medical Flexible – a flexible spending account (FSA)

Serving Bridgeport, Easton, Fairfield, Monroe, Norwalk, Stratford, Trumbull, Westport

An Equal Opportunity Employer-Through Affiantive Action