Asst Superintendent OBS - 90414164 - New York

Amtrak; New York (NY); On-site; USD 113,000 - 147,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Generous paid time off

Wellness programs

Rail pass privileges

Job summary

Amtrak is seeking an Assistant Superintendent of Operations to lead onboard service and crew base operations across the NEC. You will ensure a safe, reliable, hospitality-focused passenger experience while guiding frontline managers, supervisors, and crew in a 24/7 environment.

The role emphasizes strategic leadership, labor relations, budgets, and continuous improvement, with involvement in upcoming Acela/Airo fleet service standards and company-wide passenger experience initiatives.

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 7 years of relevant work experience.
• Experience in a hospitality driven industry with focus on quality of service and employee performance.

Responsibilities

• Plan, direct, and monitor daily on-board service and crew base operations to meet safety, service quality, and performance standards.
• Lead, coach, and hold accountable supervisors and represented employees; manage staffing, scheduling, performance management, and adherence to labor agreements.
• Implement and enforce safety programs, operating rules, and corporate policies; address incidents, service disruptions, and corrective actions as required.
• Manage assigned budgets and administrative processes, including payroll controls, staffing costs, and vendor or support service coordination.
• Partner with internal stakeholders to resolve service issues, support service recovery, and implement operational improvements.
• Provides strategic and operational leadership to supervisors and represents employees, overseeing workforce planning, staffing, daily operations, budgets, and support services while maintaining compliance with company policies, labor agreements, and service standards.
• Serves as the primary point of accountability for these services, the successful candidate will collaborate across departments, lead continuous improvement initiatives, and play a key role in advancing Amtrak's commitment to world-class passenger service.

Job description

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Date: Oct 21, 2026

Location: New York, NY, US, 10001

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

The Assistant Superintendent of Operations provides leadership for onboard service delivery across the Northeast Corridor (NEC), the cornerstone of Amtrak's national network and its premier customer-facing operation. This role is accountable for delivering a safe, reliable, and hospitality-focused customer experience while driving operational excellence in a dynamic, 24/7 environment.

The position provides direct leadership to frontline managers, supervisors, and onboard employees, ensuring high standards of service quality, employee performance, financial stewardship, and compliance with safety regulations, operating procedures, and labor agreements. The Assistant Superintendent maintains a strong connection to frontline operations through a visible field presence and closely supports the team during high-profile operating events, service disruptions and other critical business needs, including nights and weekends as required.

The ideal candidate is a decisive, action-oriented leader with the ability to balance customer satisfaction, operational reliability, employee engagement, and financial performance. They possess strong communication and problem-solving skills, along with a commitment to developing teams and driving organizational results.

This role will provide strategic leadership and overall accountability for on-board service and crew base operations within an assigned operating area. They will lead and support supervisors and represented employees and oversee workforce planning, staffing, operational performance, budgets, and support services to ensure safe, reliable, and consistent passenger service. The ideal candidate builds strong cross-functional partnerships, challenges the status quo, ensures adherence to company policies, labor agreements, and service standards, and champions continuous improvement to strengthen operational performance and the passenger experience.

This role is instrumental in preparing the organization for the introduction of the next generation of service aboard the new Acela and Airo fleets. The Assistant Superintendent will play a key role in advancing Amtrak's transformation from a transportation provider to a world-class, hospitality-driven service organization, helping establish standards, culture, and operational practices that will define future customer experience.

Essential Functions

• Plan, direct, and monitor daily on‑board service and crew base operations to meet safety, service quality, and performance standards.
• Lead, coach, and hold accountable supervisors and represented employees; manage staffing, scheduling, performance management, and adherence to labor agreements.
• Implement and enforce safety programs, operating rules, and corporate policies; address incidents, service disruptions, and corrective actions as required.
• Manage assigned budgets and administrative processes, including payroll controls, staffing costs, and vendor or support service coordination.
• Partner with internal stakeholders to resolve service issues, support service recovery, and implement operational improvements.
• Provides strategic and operational leadership to supervisors and represents employees, overseeing workforce planning, staffing, daily operations, budgets, and support services while maintaining compliance with company policies, labor agreements, and service standards.
• Serves as the primary point of accountability for these services, the successful candidate will collaborate across departments, lead continuous improvement initiatives, and play a key role in advancing Amtrak's commitment to world-class passenger service.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 7 years of relevant work experience.
• Experience in a hospitality driven industry with focus on quality of service and employee performance

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 9 years of relevant work experience.
• Decisive and action- oriented leader
• Experience working with labor agreements

Knowledge, Skills, and Abilities

• Working knowledge of passenger service operations within a regulated transportation environment.
• Ability to manage supervisors and unionized workforces, apply labor agreements consistently, and address employee relations matters.
• Understanding of safety programs and operational policies, with the ability to translate requirements into day‑to‑day execution.
• Ability to manage staffing models, schedules, budgets, and administrative controls to support operational objectives.
• Clear written and verbal communication skills and sound judgment in resolving operational and service issues.

The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

• Health and Wellbeing Financial and Retirement Work and Family Life Support
• Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off
• Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care
• Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits
• No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave
• Life Insurance Rail Pass Privileges
• Short- and Long-term Disability Insurance Employee Assistance Program
• No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Learn more about our benefits offerings here.

Requisition ID:167177

Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.