Superintendent Ops III - 90163721 - Boston

Amtrak; Boston (MA); On-site; USD 188,000 - 243,000; Full time

Benefits offered by this job

Health and Wellbeing Programs

401K with Employer Match

Paid Time Off

Job summary

Amtrak in Boston is seeking a Superintendent Ops III to oversee the operational efficiency and safety of railway services, leading a team to ensure smooth operation of trains, stations and facilities.

You will provide strategic leadership, monitor KPIs, enforce safety regulations, manage staffing and equipment, and develop emergency response plans to maintain regulatory compliance and Amtrak's operating license.

Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 13 years of relevant work experience.

Responsibilities

• Provide strategic leadership to ensure safe, punctual, and efficient train services, collaborating with teams for resource optimization and service enhancement.
• Uphold safety standards through implementation of regulations, conducting audits to mitigate risks.
• Monitor KPIs for on-time performance, schedule adherence, and customer satisfaction, driving continuous improvement.
• Manage staffing, equipment, and infrastructure for optimal resource utilization while controlling costs.
• Develop emergency response plans, coordinate with stakeholders, and ensure regulatory compliance to maintain operational integrity and Amtrak's operating license.

Skills

Leadership

Railway operations knowledge

Safety focus

Regulatory compliance

Stakeholder communication

Education

Bachelor’s Degree or equivalent

15 years of relevant work experience (preferred)

Job description

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Superintendent Ops III - 90163721 - Boston

Date: Oct 16, 2026

Location: Boston, MA, US, 02110

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20, 000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Oversee and manage the operational efficiency and safety of railway services. Lead a team of dedicated professionals to ensure the smooth operation of trains, stations, and related facilities.

Essential Functions

• Provide strategic leadership to ensure safe, punctual, and efficient train services, collaborating with teams for resource optimization and service enhancement.
• Uphold safety standards through implementation of regulations, conducting audits to mitigate risks.
• Monitor KPIs for on-time performance, schedule adherence, and customer satisfaction, driving continuous improvement.
• Manage staffing, equipment, and infrastructure for optimal resource utilization while controlling costs.
• Develop emergency response plans, coordinate with stakeholders, and ensure regulatory compliance to maintain operational integrity and Amtrak's operating license.

Minimum Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 13 years of relevant work experience.

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
• Plus 15 years of relevant work experience.

Knowledge, Skills, and Abilities

• In-depth knowledge of railway operations, including scheduling, dispatching, and fleet management
• Strong leadership skills with the ability to motivate and inspire teams to achieve their full potential
• Excellent problem-solving abilities and a proactive approach to identifying and resolving operational challenges
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels
• Demonstrated commitment to safety and a track record of promoting a culture of safety excellence within an organization

Environmental Conditions/Physical Demands

The salary/hourly range is $187,500.00 – $242,892.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

Health and Wellbeing Financial and Retirement Work and Family Life Support

Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off

Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care

Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits

No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance

Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave

Life Insurance Rail Pass Privileges

Short- and Long-term Disability Insurance Employee Assistance Program

No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Requisition ID:167403

Work Arrangement: 06-Onsite 4/5 Days

Relocation Offered: Yes

Travel Requirements: Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.