Regional Station Mgr - 90415337 - Dearborn

Amtrak; Dearborn (MI); On-site; USD 79,000 - 102,000; Full time

Benefits offered by this job

Health and Wellbeing

401K with Employer Match

Generous Paid Time Off

Rail Pass Privileges

Disability Insurance

Employee Assistance Program

Job summary

Amtrak in Dearborn is seeking a Regional Station Manager to provide day-to-day oversight of multiple stations in the Central Division. You will manage frontline staffing, administer processes, and ensure compliance with labor agreements, safety standards, and company policies.

The role requires extensive travel across the territory, with after-hours responsiveness as needed. You will drive service quality, partner with internal and external stakeholders, and support budgetary controls.

Qualifications

• Experience supporting passenger services, including handling and operations.
• Ability to lead frontline employees across varying responsibility levels.
• Experience applying labor agreements and managing performance and employee relations.

Responsibilities

• Oversee frontline staffing and station operations within territory and budget targets.
• Support hiring, training, scheduling, performance management and discipline per policies.
• Conduct station audits to ensure safety, environmental, financial, and customer service standards.
• Improve passenger handling processes and on-time performance; resolve service issues with stakeholders.
• Coordinate with Finance to maintain timesheets, invoicing, and crew-calling activities.

Skills

Passenger services

Frontline management

Budget management

Regulatory compliance

Effective communication

Education

Bachelor’s Degree or equivalent

High School Diploma/GED

Tools

Excel

Databases

Word processing

Job description

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Regional Station Mgr - 90415337 - Dearborn

Date: Oct 14, 2026

Location: Dearborn, MI, US, 48124

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

Job Summary

Provides day-to-day operational oversight for multiple staffed and unstaffed stations within an assigned territory, operating as part of a larger district in the Central Division. The support includes managing frontline staffing activities, administers operational and administrative processes, and ensures adherence to labor agreements, safety standards, and company policies.

The role requires significant field presence across the assigned territory, frequent travel, and the ability to respond to operational matters outside of standard business hours, as needed.

Essential Functions

• Oversee frontline staffing and station operations within an assigned territory and operating budget targets, while ensuring adherence to applicable federal, state, and local regulations
• Support the full employee lifecycle, including hiring, training, scheduling, performance management, and discipline, in accordance with corporate policies and applicable labor agreements
• Conduct station and facility audits to ensure compliance with safety, environmental, financial, and customer service standards
• Drive operational effectiveness and customer satisfaction by optimizing passenger-handling processes, supporting on-time performance, leading service disruption recovery efforts, and partnering with internal stakeholders and external partners to resolve service issues and support facility needs
• Partners with Finance to maintain accurate timesheets, accounting processes, Ariba invoicing, and crew-calling activities

Minimum Qualifications

• High School Diploma/GED
• Plus 3 years of relevant work experience

Preferred Qualifications

• Bachelor’s Degree or equivalent combination of education, training and/or relevant experience
• Plus 5 years of relevant work experience

Required Knowledge, Skills and Abilities

• Experience supporting passenger services, including passenger handling, service delivery, and operations
• Demonstrated ability to manage frontline employees across varying level of responsibility, skill, and experience
• Demonstrated ability to lead frontline employees, apply labor agreements, and manage performance, conduct, and employee relations matters consistently and effectively
• Demonstrated ability to effectively support and manage budgets
• Working knowledge of applicable federal, state, and local regulations, with familiarity with Amtrak labor agreements and safety programs
• Proficiency in computer applications, including spreadsheets, databases, and word processing software
• Demonstrated ability to communicate effectively, both verbally and in writing, to support collaboration with various departments, agencies, and internal and external stakeholders

The salary/hourly range is $78,600.00 – $101,844.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.

• Health and Wellbeing Financial and Retirement Work and Family Life Support
• Health, Dental, and Vision Insurance 401K with Employer Match Generous Paid Time Off
• Wellness Programs Railroad Retirement Benefits Paid Caregiving Days and Backup Care
• Health Savings Account Public Service Student Loan Forgiveness Fertility and Family Building Benefits
• No-cost Personal Health Advocate Student Loan Assistance Adoption and Surrogacy Assistance
• Medical Plan Opt-out Credit Tuition and Education Reimbursement Paid Family Leave
• Life Insurance Rail Pass Privileges
• Short- and Long-term Disability Insurance Employee Assistance Program
• No-cost Financial Advisor Sessions Commuter and Flexible Spending Accounts

Work Arrangement:06-Onsite 4/5 Days
Relocation Offered:No
Travel Requirements:Up to 50%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.