Asst. Manager, National Accounts

Citizen Watch Company Of America, Inc.; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Citizen Watch Company Of America, Inc. seeks an Assistant Manager, National Accounts to support VPs in achieving sales and service goals for designated customers. You will manage retailer relations, coordinate materials, and ensure accurate reporting and order management to grow market share.

This role emphasizes cross-functional collaboration, vendor and product knowledge, and proactive communication with retailers and internal teams to optimize performance and profitability.

Qualifications

• 1 - 3 years experience supporting account relationship management.
• Experience in watch, jewelry or luxury industries preferred.
• Strong proficiency with MS Office (Excel, PowerPoint)
• Excellent interpersonal, organizational and problem-solving skills
• Strong verbal and written communication skills

Responsibilities

• Pull sales reports from retailer portals for distribution.
• Support Business Units by collecting and organizing sell-through reports for analysis.
• Download and validate reports from retailer portals for Finance Department memo billing.
• Develop relationships with retailer teams to support brand needs.
• Coordinate materials for special projects and account presentations.
• Attend retailer and internal product and marketing meetings supporting account management.
• Communicate with accounts on cancellations and order extensions.
• Update purchase orders in NAV, ERP system; review inventory levels with Account Managers.
• Review weekly replenishment orders to maximize fill rates.
• Report style suspensions to account when a style is sold out.
• Coordinate with Planning on assortment updates and opportunities.

Skills

Account mgmt

Interpersonal skills

Verbal & written communication

Problem solving

Education

Bachelor's degree

Tools

MS Office (Excel, PowerPoint)

Job description

The Assistant Manager, National Accounts, applies management and administrative skills to assist National Account VPs to achieve the goals of sales and service for designated customer base with the efficient use of personnel and quick resolution of problems. The Assistant Manager, National Accounts is responsible for maintaining contact with all customers for the purpose of growing Citizen Watch America’s share of the watch department business while nurturing long term business relationships with all key personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

Reporting

• Pull sales reports from retailer portals for distribution.
• Support Business Units by collecting and organizing sell-through reports for analysis.
• Download and validate reports from retailer portals for Finance Department memo billing.

Account Coordination

• Develop relationships with retailer team to support business needs of each brand.
• Coordinate materials for special projects and account presentations.
• Attend retailer and internal product and marketing meetings that support the management of each account.

Purchase Order Management and Planning

• Communicate directly with accounts on cancellations and order extensions.
• Coordinate with Customer Care to update purchase orders in NAV, ERP system.
• Review inventory levels with Account Managers and propose sales opportunities.
• Review weekly replenishment orders to maximize fill rates and review reserve locations to increase fill rate.
• Report and request style suspensions to account when a style is temporarily sold out.
• Interact with Planning team on assortment updates, focus styles and opportunities.

Drop Ship Set Up and Management

• Attend weekly EDI calls when launching an account on drop ship to assist in the set-up process and requirements.
• Manage Cross Reference maintenance in NAV by account.
• Coordinate with other departments to troubleshoot transmission errors (pricing & availability).
• Ensure product set-ups for ecommerce are complete with each new product launch.

QUALIFICATIONS

• 1 - 3 years experience supporting account relationship management
• Experience in watch, jewelry or luxury industries preferred
• Strong proficiency with MS Office (Excel, PowerPoint)
• Excellent interpersonal, organizational and problem-solving skills
• Strong verbal and written communication skills

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university and one to three years related experience and/or training; or equivalent combination of education and experience.

EEOE

Annual Salary range: $70,000.00 - $75,000.00