ASST DIRECTOR-PAYMENT PROCESSING

City of Chicago; Chicago (IL); On-site; USD 125,000 - 142,000; Full time

Job summary

City of Chicago is seeking an Assistant Director for the Payment Processing Division within the Department of Finance. This leadership role oversees 77 personnel across 11 locations, including 24/7 services, and drives technology initiatives, reconciliation, banking relationships, and contract management.

The position requires extensive experience in POS and payment systems, strong data analytics, and supervisory capabilities.

Qualifications

• This position requires nine (9) years of experience with at least two (2) in a supervisory role.
• Associate's or higher degree with related duties and two (2) years supervisory experience are acceptable alternatives.
• Bachelor's degree in a related field with five (5) years of experience, and two (2) years supervisory experience.
• Master's degree or higher with four (4) years of experience and two (2) years supervisory experience.

Responsibilities

• Oversee daily operations of the Payment Processing division and staff across multiple locations.
• Lead hiring, training, and performance evaluations; manage schedules and staffing.
• Ensure compliance with federal, state, and local regulations; manage budgets and contracts.

Skills

POS systems

ACH processing

Credit card processing

Payment gateways

Digital wallets

Fraud prevention

Data analytics

PCI compliance

Excel

Tableau

Reconciliation

SOP development

Program management

Project management

Accounting and operations management

Education

Associate's degree

Bachelor's degree

Master's degree or higher

Job description

JOB ANNOUNCEMENT

ASSISTANT DIRECTOR

Department of Finance

Payment Processing Division

Number of Positions: 1

Annual Starting Salary Range $125,316-$141,660

Applications for this position will be accepted beginning 9-18-26 until 11:59pm on 10-2-26.

The Assistant Director of Payment Processing is a Leadership role that is responsible for providing oversight and administration of the Department of Finance's Payment Center Program. This position oversees the management of 77 personnel, that consists of 46 City employees and 31 contract staff, operating across 11 different locations; several of which provide 24/7 services.

This role will manage multiple supervisory positions and have a direct impact on technology initiatives, reconciliation of monies, banking service relationships as well as contract management. In addition, manage cross-divisional initiatives within the City; and perform related duties as required.

ESSENTIAL DUTIES

• Leads and manages daily operations by assigning work, setting expectations, monitoring performance, conducting performance evaluations, and ensuring adherence to organizational policies and practices.
• Facilitates hires, training and evaluation of employees.
• Conducts routine coaching and performance reviews.
• Manages daily staffing levels and team scheduling.
• Enforces adherence to laws and internal policies.
• Oversee security, audits, risk management and data analytics.
• Handles escalated customer services issues.
• Manage technology issues related to payment processing.
• Ensures compliance with applicable federal, state, and local regulations governing program operations.
• Manages and provides guidance on functions including budget preparations and grant funding, human resources, labor relations, finance and accounting, contracts administration and purchasing, accounts payable, inventory management, and administrative operations activities, etc.
• Prepare comprehensive reports, dashboards, and briefings for departmental leadership.
• Serves as a liaison with operating departments, governmental agencies, and private consultants participating in collaborative projects.
• Stays abreast of relevant laws and regulations pertinent to program division or program operations.

Additional duties may be required for this position

Locations: 2006 E. 95th Street

4770 S. Kedzie

4445 N. Pulaski

121 N. LaSalle

2 N. LaSalle

Days: Monday-Friday

Hours: 9:00a.m. to 5:00p.m.

THIS POSITION IS EXEMPT FROM THE CAREER SERVICE

MINIMUM QUALIFICATIONS

This position requires a deep understanding of Point-of-Sale systems, including ACH processing, Credit Card processing, Payment Gateways, Digital Wallets, Fraud Prevention, Data Analytics, PCI compliance, advanced excel, intermediary Tableau, reconciliation, SOP development, Program/Project Management, Accounting and Operations Management knowledge.

• Nine (9) years of experience related to the responsibilities of the position, of which at least two (2) years must be in a supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).
• OR
• Graduation from an accredited college with an Associate's degree in a field related to the duties performed, including seven (7) years of work experience related to the position, of which at least two (2) years must be supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).
• OR
• Graduation from an accredited college or university with a Bachelor's degree in a field related to the duties performed, including five (5) years of work experience related to the position, of which at least two (2) years must be supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).
• OR
• Graduation from an accredited college or university with a Master's degree or higher in a field related to the duties performed, including four (4) years of work experience related to the position, of which at least two (2) years must be supervisory or supervisory-equivalent role as defined below by any of the following:
• direct supervision of staff (e.g., assigning and reviewing work, approving time off requests, preparing performance evaluations, hiring and discipline, etc.);
• working as a project or program manager;
• performing functional oversight (e.g., coordinating or directing the work of others, working as a senior or team lead).

NOTE: To be considered for this position you must provide information about your educational background and/or work experience. You must include job titles, dates of employment and specific job duties. (IF you are a current City employee, Acting Up cannot be considered). If you fail to provide this information at the time you submit your application, it will be incomplete, and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.

EDUCATIONAL & EMPLOYMENT VERIFICATION

Please be advised that if you are selected to be hired you must provide, upon request, with adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

SELECTION REQUIREMENTS

This position requires applicants to complete an interview which will include a written exercise and/or an Excel skills assessment as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview, will be selected.

For Information on our employees benefits please visit our benefits website at: https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at: https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION

Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY

To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration.

These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates.

To learn more about our hiring practices

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor