Asst Director, Information Technology

FlagshipKansas

Manhattan, Northern (KS, KY)

On-site

USD 89,000 - 105,000

Full time

12 hours ago

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Job summary

Kansas State University is seeking an Asst Director of Information Technology to oversee Housing and Dining Services’ IT functions on-site in Manhattan, KS. The role emphasizes leadership, infrastructure oversight, and strategic IT planning to support 24/7 services for residents and facilities.

The position requires strong collaboration with campus IT, performance of upgrades and security monitoring, and the ability to lead cross-functional teams in a dynamic university environment.

Qualifications

Requires seven years of relevant IT experience.
Experience supervising help desk, desktop support, and system administration.
Strong collaboration and leadership skills with a customer-focused mindset.

Responsibilities

Lead Help Desk operations, desktop support, system administration and projects.
Develop student employees through technical training and leadership development.
Provide Tier 1 and Tier 3 support across critical databases, applications, security, and monitoring.
Represent IT on campus committees and coordinate with central IT partners.
Architect server/network infrastructure, manage Windows/Linux environments and VMware.

Skills

Leadership & supervision

Help Desk management

Collaboration

Budget planning

Technical training

Customer service

Incident response

Education

Bachelor's degree

High school diploma or equivalent

Tools

Windows Server

Linux Server

VMware

Active Directory

Networking (TCP/IP, LAN/WAN)

iSCSI storage

Security monitoring

Job description

at Kansas State University in Manhattan, Kansas, United States

Job Description

Asst Director, Information Technology

Kansas State University

About This Role

Housing and Dining Services seeks a self-motivated, collaborative leader with technical expertise and strong technical translation skills to manage departmental information technology functions.

Key Responsibilities:

Supervision & Leadership

Lead and evaluate Help Desk operations, desktop support, system administration, and technology projects.
Develop student employees through technical training, leadership development, and professional workforce preparation.
Provide leadership for Tier 1 ResNet operations and Tier 3 support across critical databases, applications, security, and monitoring systems.
Represent Housing and Dining Services on campus IT committees and collaborate with central IT partners.

Infrastructure & Technical Leadership

Serve as the primary architect for server and network infrastructure, overseeing design, configuration, patching, optimization, security, and ongoing maintenance.
Manage Windows and Linux server environments, VMware virtualization, Active Directory, file services, and iSCSI storage.
Design and support enterprise network infrastructure, including routing, TCP/IP, LAN/WAN, VLANs, wireless, NAC, IP subnetting, and IP address management.
Troubleshoot complex network and system issues using root-cause analysis and industry-standard tools and technologies.
Ensure high availability, performance, security, and reliability of critical 24/7 IT services.

Project & Resource Management

Lead infrastructure upgrades, system implementations, wireless enhancements, and new technology deployments across residential, dining, and retail facilities.
Forecast capacity and technology needs to support long-term planning and budget decisions.
Coordinate hardware and server installations and manage project budgets and resources.
Collaborate with campus network teams on enterprise wireless planning, subnetting, and infrastructure maintenance.

Customer Service & Operational Support

Champion a customer-focused ResNet support model and ensure reliable wired and wireless services for residents.
Conduct site assessments to evaluate network coverage, capacity, and service quality.
Provide Tier 3 support for complex and mission-critical incidents and respond to production emergencies on a 24/7 basis as needed.
Foster strong partnerships across departmental and campus IT teams while promoting collaboration, professionalism, and a positive service environment.

About Us

The Department of Housing and Dining Services offers award-winning dining centers, residence halls, and apartment neighborhoods. Functional areas within the department include administrative, maintenance, student living, and dining services. We pride ourselves in taking excellent care of our residents, and that is reflected in our recent Princeton Review rankings. The 2025 Princeton Review ranks us #2 Happiest Students, #2 Best Quality of Life, #8 Best College Residence Halls, and #14 Best Campus Food. From fostering community in our residence halls, to serving up delicious home cooked meals in the dining centers, and teaching responsibility and leadership through student employment throughout our department, Housing and Dining strives for residents to have a well-rounded and positive experience living on-campus.

Worksite Description

This position is On-site.

All employees must reside in the United States when they begin working to comply with state law. K-State is unable to provide remote or hybrid work opportunities for residents of the state of Idaho.

What You'll Need to Succeed

Minimum Qualifications:

Requires a high school diploma (or equivalent) and seven years of relevant experience. Requirements may be met through a combination of work experience and education.

Preferred Qualifications: