Citizens Asst Branch Manager

Citizens Financial; Massachusetts; On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Maternity/paternity leave

Medical, dental and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Financial seeks an Assistant Branch Manager to lead and coach branch teams, oversee daily operations across multiple locations, and deliver outstanding customer experiences. You will translate strategic priorities into actionable goals, drive sales and service results, and foster a culture of operational excellence.

In a digital-first environment, you’ll supervise BM in their absence, partner with community organizations, and travel to required trainings to strengthen branch performance

Qualifications

• High School diploma or equivalent required.
• 2+ years of sales experience in Retail or Branch Banking environment.
• Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment.
• Successful record of driving an exceptional customer experience validated through customer satisfaction surveys.
• Strong financial, risk and business acumen including experience interpreting reports to drive productivity.
• Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results.
• Strong interpersonal skills including ability to build customer-base by approaching and establishing dialogue with customers.
• Maintain an active role through partnerships with community and civic organizations.
• Ability to travel, as needed, to required trainings and/or other branch locations.
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.

Responsibilities

• Supervise branch operations across multiple locations.
• Collaborate with Branch Manager to oversee daily activities and ensure operational excellence.
• Coach and empower staff to meet individual and sales goals.
• Translate business priorities into actionable team goals and strategies.
• Act as a visible brand ambassador and engage with the local community.
• Travel as needed for trainings and branch visits.

Skills

Sales experience

Coaching/mentoring

Customer experience

Financial acumen

Risk awareness

Organizational skills

Interpersonal skills

Community partnerships

Travel readiness

SAFE Act compliance

Education

High School diploma

Bachelor's/Associate degree preferred

Job description

At Citizens, we're focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As an Assistant Branch Manager (ABM) , you will support your team and contribute individually to exceed customer expectations, nurturing relationships that drive long‑term success.

In this role, you'll report to, and collaborate with, your Branch Manager (BM) to oversee and support daily branch activities of multiple branch locations, ensuring operational excellence, and enhancing the customer and colleague experience. Acting as an individual contributor and a coach, you'll inspire your team to achieve individual and collective sales goals by delivering solutions that align with customer needs and drive business results. Through leadership and strong partnerships, you'll cultivate a culture of excellence that powers the branch's growth and success.

Thriving in a digital‑first environment, you'll showcase the convenience and accessibility of our mobile and online banking platforms, helping customers seamlessly navigate their financial journeys. You'll supervise branch operations in the BM's absence, and implement consistent business processes to deliver exceptional customer experiences.

A successful ABM is a dynamic communicator who translates business priorities into actionable goals, and empowers colleagues to embrace and execute strategies with confidence. With a strong focus on financial acumen, you'll guide sound decision‑making by understanding the branch's outcomes and leveraging key business drivers to achieve success.

As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School diploma or equivalent required
• 2 or more years of sales experience in Retail or Branch Banking environment
• Proven ability to coach and develop others to drive sales results and operational excellence in a high‑volume branch environment
• Successful record of driving an exceptional customer experience validated through customer satisfaction surveys
• Strong financial, risk and business acumen including experience interpreting reports to drive productivity
• Strong organizational skills including the ability to manage multiple responsibilities to prioritize and delegate while delivering results
• Strong interpersonal skills including ability to build customer‑base by approaching and establishing dialogue with customers
• Maintain an active role through partnerships with community and civic organizations
• Ability to travel, as needed, to required trainings and/or other branch locations
• Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre‑employment screening checks and obtaining a unique identifier from the NMLS

Preferred Qualifications Associate's or Bachelor's degree preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings
• Pay Transparency: The salary range for this position is $29.80 - $36.53 / per hour , plus an opportunity to earn additional incentive earnings (if applicable). Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .