Director of Member Intelligence

YMCA of the USA; Jacksonville (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

YMCA of Florida's First Coast is seeking a Director of Member Intelligence to lead member analytics, data governance, and the Member Management System. This role drives data-driven decision-making, operational excellence, and strategic growth across the association.

The Director will develop standards, configure architecture, and oversee dashboards, QA, and reporting initiatives to enhance revenue, operations, and member experience while collaborating across all levels of the organization.

Qualifications

• Bachelor’s degree in related field required.
• Five years of leadership experience in operations, business intelligence, analytics, system administration, or related field.
• Experience in a not-for-profit environment is preferred.
• Knowledge of multiple YMCA software systems preferred.
• Strong understanding of operational workflows, system configuration, reporting structures, data governance, and business intelligence principles.
• Experience developing and implementing Standard Operating Procedures, quality assurance initiatives, compliance processes, and operational audits.
• Advanced proficiency in Microsoft Excel, dashboard reporting, analytics tools, and business reporting systems.
• Strong strategic thinking skills with the ability to align operational processes and reporting structures with organizational goals.
• Excellent communication, collaboration, and presentation skills with the ability to work effectively across all levels of the organization.
• Ability to manage multiple priorities, projects, and deadlines while maintaining a high level of organizational accuracy and operational effectiveness.
• Demonstrated ability to lead operational improvement initiatives and support data-driven organizational decision-making.
• Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI). https://info.flclearinghouse.com

Responsibilities

• Provide strategic leadership for member intelligence operations, business analytics, data governance, and member management systems administration.
• Serve as the association’s primary subject matter expert for the Member Management System and related operational reporting systems.
• Lead organization-wide initiatives that support data integrity, operational consistency, business intelligence, and strategic decision-making.
• Develop and maintain operational standards, configuring system architecture and sales structures, implementing QA and audit processes, and producing dashboards and analytics.
• Align operational procedures, system configuration, and data governance practices to support accurate BI, scalable growth, and accountability across the association.

Skills

Leadership

Data governance

Business analytics

System administration

Dashboard reporting

Microsoft Excel

Communication

Cross-functional collaboration

Project management

Not-for-profit experience

Education

Bachelor's degree

Tools

YMCA software systems

Job description

The Director of Member Intelligence provides strategic leadership for the YMCA of Florida’s First Coast member intelligence operations, business analytics, data governance, and member management systems administration. This position serves as the association’s primary subject matter expert for our Member Management System and related operational reporting systems while leading organization-wide initiatives that support data integrity, operational consistency, business intelligence, and strategic decision-making.

The Director is responsible for developing and maintaining operational standards, configuring system architecture and sales structures, implementing quality assurance and audit processes, and producing dashboards and analytics used to drive organizational strategy, revenue growth, operational effectiveness, and member experience outcomes.

This position plays a critical role in aligning operational procedures, system configuration, and data governance practices to support accurate business intelligence, informed decision-making, scalable growth, and organizational accountability across the association.,

• Bachelor’s degree in related field required.


• Five years of leadership experience in operations, business intelligence, analytics, system administration, or related field.


• Experience in a not-for-profit environment is preferred.


• Knowledge of multiple YMCA software systems preferred.


• Strong understanding of operational workflows, system configuration, reporting structures, data governance, and business intelligence principles.


• Experience developing and implementing Standard Operating Procedures, quality assurance initiatives, compliance processes, and operational audits.


• Advanced proficiency in Microsoft Excel, dashboard reporting, analytics tools, and business reporting systems.


• Strong strategic thinking skills with the ability to align operational processes and reporting structures with organizational goals.


• Excellent communication, collaboration, and presentation skills with the ability to work effectively across all levels of the organization.


• Ability to manage multiple priorities, projects, and deadlines while maintaining a high level of organizational accuracy and operational effectiveness.


• Demonstrated ability to lead operational improvement initiatives and support data-driven organizational decision-making.


• Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI). https://info.flclearinghouse.com