Association Banking Support Specialist

SouthState Bank, N.A.; Fort Lauderdale (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

SouthState Bank, N.A. is seeking a dedicated team member to support Association Banking operations in Fort Lauderdale. The role involves processing account documentation, assisting clients with Lockbox and related services, and ensuring timely communication with customers and relationship managers.

The ideal candidate brings strong customer service skills, attention to detail, and the ability to work across teams to resolve issues and maintain compliance with bank policies.

Qualifications

• High school diploma or equivalent; banking knowledge preferred.
• Experience in customer service and cash management is desirable.
• Knowledge of banking procedures and regulatory guidelines.

Responsibilities

• Synchronizes operations of Association Banking products and account processes.
• Assist clients with Lockbox orders and related tasks.
• Monitor reporting and customer communications for various banking services.
• Handle client account issues, fraud items, and exceptions.
• Support product implementation, maintenance, and customer service requirements.
• Ensure risk management policies are followed and documentation is accurate.

Skills

Customer service

Multi-tasking

Communication

Office suite

Detail oriented

Problem solving

Time management

Teamwork

Active listening

Under pressure

Education

High school graduate

Tools

Microsoft Office

Job description

SouthState Bank, N.A. is seeking a dedicated team member to support Association Banking operations in Fort Lauderdale. The role involves processing account documentation, assisting clients with Lockbox and related services, and ensuring timely communication with customers and relationship managers.

The ideal candidate brings strong customer service skills, attention to detail, and the ability to work across teams to resolve issues and maintain compliance with bank policies.