Association Banking Specialist - Remote

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

SouthState Bank, National Association is seeking an Association Banking Operations Specialist to synchronize and implement treasury management products, provide client support, and ensure policy compliance.

You will coordinate transitions, monitor risk policies, and collaborate with branches and business partners to deliver service excellence across our Association Banking portfolio.

Qualifications

• Education: High School Diploma required. Bachelor’s Degree Preferred.
• 2-4 years of experience in Association Banking, Treasury Management, or related field within a financial institution.

Responsibilities

• Coordinate Association Banking product implementation and transitions.
• Manage risk policies related to Association/Treasury Management services.
• Respond to client and bank employee inquiries via calls, emails, and tickets.

Skills

Customer service

Communication

Problem solving

Cross-functional collaboration

Education

High School Diploma

Bachelor’s Degree

Tools

Treasury Management software

Online Banking platform

Bill Pay system

Remote Deposit Capture

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

ESSENTIAL FUNCTIONS

• Synchronizes operations of the department’s Association Banking products, account opening and account revisions process
• Association Banking Product Implementation- assists clients with Treasury Management and Association Banking product delivery and paperwork, including any instructional documents or training
• Coordinate association transitions to include the movement of services
• Manages the implementation and monitoring of risk management policies related to Association/Treasury Management services
• Handles phone calls, emails and tickets from clients and bank employees with questions
• Maintains and follows through on customer contact regarding changes, additions and other issues with Association Banking products
• Product Analysis Gathers information and resources to resolve client issues and implement procedures
• Resolves operational problems in a timely and accurate manner, to the mutual benefit of the Bank and its business relationship by initiating inquiries, originating corrective action, coordinating and/or monitoring that action to desired conclusion
• Communicates resolution both to the client and the relationship manager
• Proactively interacts with other departments to achieve product implementation, proper training, and servicing of Treasury/Association products. Expected to participate in system tests/validations when updates occur to ensure that the external customers will experience minimal impact.
• Collaborates with branch personnel or business partners in order to make appropriate solutions to client which satisfy the customer and bank relationship.
• Provide product customer service for property mgmt. companies and associations including but not limited to: Online Banking, ACH Origination, Bill Pay, Lockbox, and Remote Deposit Capture
• Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with
• Provide assistance to other employees by liaising with them through healthy and positive interactions
• Continuously update skills by participating in professional training
• Seek opportunities to improve skills through cross-training offered by the Bank
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications, Education, and Certification Requirements

• Education: High School Diploma required. Bachelor’s Degree Preferred.
• Experience: 2-4 years of experience in Association Banking, Treasury Management, or related experience in a financial institution. Incumbent must reside within SouthState footprint.

TRAINING REQUIREMENTS/CLASSES

• Required annual compliance training, New Employee Orientation

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

WORK ENVIRONMENT

This position is in a private office. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to attend department meetings and meet with direct reports, as needed.

Equal Opportunity Employer, including disabled/veterans.

Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.