Associate Underwriter

Paycom; Metairie (LA); On-site; USD 60,100 - 75,100; Full time

Job summary

LAMMICO in Metairie, LA seeks an Entry level Insurance Underwriter Assistant who assesses risk and handles policy quotes, renewals, and tail coverages. You will serve as central contact for policyholders and support the underwriting team with data processing and billing inquiries.

Reporting to the Insurance Operations team, you will work with Marketing, Claims and Risk Management to resolve policyholder issues, process endorsements, invoices and refunds, and help maintain data integrity across

Qualifications

• Ability to provide service to demanding customers in a fast paced environment.
• Adapt and learn new procedures; handle multiple tasks orderly and timely.
• Access data warehouse to extract reports and required information.
• Experience with policy quoting, rating and issuance systems.

Responsibilities

• Answer phone inquiries; refer to underwriters, marketing, agency and risk management.
• Rate professional and general liability insurance coverage and provide quotes.
• Underwrite new and renewal policies; issue endorsements and invoices.
• Process renewals, inquiries, refunds, and open accounts receivable research.
• Maintain data integrity; assist with reports and system processing.

Skills

Customer service

Time management

Communication

Problem solving

Team player

Education

College degree or equivalent

Tools

Policy quoting system

Microsoft Office

Job description

Job Details

• Level: Entry
• Job Location: Metairie LA - Metairie, LA 70001
• Position Type: Full Time
• Salary Range: $60,100.00 - $75,100.00
• Job Category: Insurance

Position Summary: Assesses risk and processes requests within defined authority limits. Maintains, issues and quotes new and renewal policies and tail coverages; central contact responsible for handling phone inquiries from policyholders; responsible for providing back up for system and application processes and maintenance. Works closely with Marketing, Claims, and Finance and Risk Management departments to resolve policyholder issues.

Reporting Relationship: Reports directly to the Insurance Operations Support Assistant Manager with oversite from the Insurance Operations Support Manager and technical direction from the Director of Underwriting

Essential Functions/Responsibilities

• Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations
• Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met
• Answers phone inquiries and screens calls for referral to the Underwriters, Marketing, Agency, and Risk Management; includes handling routine requests for service, coverage and non-coverage questions and billing questions
• Rates professional and general liability insurance coverage including estimated quotes for changes or new business
• Responsible for evaluation and underwriting of new and renewal individual Miscellaneous Healthcare Providers medical professional liability insurance coverages; issues new business policies; performs quality review; services book of business
• Evaluates risk and processes premium and non-premium bearing endorsements (examples include but are not limited to part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements and address change endorsements)
• Resolves discrepancies on renewal policies
• Upon instructions from underwriter, produces mid-term endorsements and invoices; performs quality review and issues new business policies
• Performs initial review and follow-up on Renewal Applications and generates requests for additional information as needed
• Generates formal tail quote letters to policyholders
• Process refunds and handle void check process
• Provides assistance to Business Analyst for data reporting requirements, data integrity processing system/ application processing and maintenance needs
• Responsible for invoice quality assurance; create manual invoices as needed; conducts open Accounts Receivable research and management including follow up on Overdue Process
• Handles correspondence to and from policyholders; responds to phone inquiries; provides consultation and advice to insureds
• Respond to PCF inquiries for discrepancies and requested documentation
• Responsible for contacting Marketing when physician cancels or moves their coverage to other policies
• Set up CIS records for corporations or as needed for other risk types
• Researches past due accounts receivable items and reconciles accounting issues, including premium finance issues.
• Responsible for contacting premium finance company regarding PFAs, any discrepancies and following up on notices of cancellation for payment; issue policy cancellations and set up refunds accordingly
• Complete all CE requirements for maintenance of P&C
• Attend quarterly JRA committee meetings for professional development

Secondary Functions/Responsibilities

• Other responsibilities and special projects as assigned
• Provides intra and inter departmental training assistance and training on the Underwriting module of the core operating system as well as the CIS record module
• Acts as back-up to Policyholder Support Reps on individual policy review procedure as needed

QualificationsEducation, Experience and Skills

Required

• Ability to provide service and deal with demanding customers in a fast paced environment
• Ability to adapt and learn new procedures
• Ability to handle multiple tasks in an orderly and timely fashion
• Ability to access the data warehouse to extract reports and required information
• Data processing knowledge and experience, including Microsoft Word and Excel
• Experience with policy quoting, rating and issuance systems, (consideration will be given to existing LAMMICO employees who have demonstrated the ability to perform the role)
• Strong customer focus and team orientation
• Ability to appropriately handle confidential or sensitive company information
• Excellent communication skills with the ability to interact and work effectively with employees at all levels within the organization
• Ability to manage time, set priorities and work independently
• Proficiency in the use of Microsoft Office Programs

Desired

• College degree or equivalent work experience
• Active P&C license, or in the process of obtaining; license must be obtained within 60 days from date of hire
• Insurance industry experience
• Experience with medical malpractice rating and issuance systems