Associate Underwriter

Lammico; Metairie (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

LAMMICO in Metairie, LA is seeking an Insurance Operations Support role to assess risk, quote policies, and process renewals within defined authority. You will handle phone inquiries from policyholders, issue new and renewal policies, prepare tail coverages, and support the underwriting and finance teams with data processing and reports.

The position requires strong customer service skills, ability to manage multiple tasks, and familiarity with policy rating/issuance systems.

Qualifications

• Ability to provide service in a fast paced environment.
• Ability to adapt and learn new procedures; handle multiple tasks.
• Data processing and reporting using Word/Excel and data warehouse access.
• Experience with policy quoting, rating and issuance systems.
• Strong customer focus and ability to work with colleagues at all levels.

Responsibilities

• Answer phone inquiries and route to Underwriters, Marketing, Agency, and Risk Management.
• Rate and quote professional and general liability coverages; issue new business policies.
• Underwrite new and renewal policies; perform quality review and service book of business.
• Process endorsements and invoices; generate tail quotes and refunds as needed.
• Assist Business Analyst with data reporting and system maintenance; support AR tasks.
• Provide back-up support to Policyholder Staff on policy reviews and CIS data setup.
• Set up CIS records for corporations or other risk types; contact premium finance when needed.

Skills

Customer service

Communication

Time management

Attention to detail

Policy quoting & rating

Team collaboration

Underwriting awareness

Education

College degree or equivalent work experience

Active P&C license

Tools

Microsoft Word

Microsoft Excel

Policy rating systems

Issuance systems

CIS core operating system

Job description

Position Summary:Assesses risk and processes requests within defined authority limits. Maintains, issues and quotes new and renewal policies and tail coverages; central contact responsible for handling phone inquiries from policyholders; responsible for providing back up for system and application processes and maintenance. Works closely with Marketing, Claims, and Finance and Risk Management departments to resolve policyholder issues.Reporting Relationship:Reports directly to the Insurance Operations Support Assistant Manager with oversite from the Insurance Operations Support Manager and technical direction from the Director of UnderwritingEssential Functions/Responsibilities:Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operationsMeets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are metAnswers phone inquiries and screens calls for referral to the Underwriters, Marketing, Agency, and Risk Management; includes handling routine requests for service, coverage and non-coverage questions and billing questionsRates professional and general liability insurance coverage including estimated quotes for changes or new businessResponsible for evaluation and underwriting of new and renewal individual Miscellaneous Healthcare Providers medical professional liability insurance coverages; issues new business policies; performs quality review; services book of businessEvaluates risk and processes premium and non-premium bearing endorsements (examples include but are not limited to part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements and address change endorsements)Resolves discrepancies on renewal policiesUpon instructions from underwriter, produces mid-term endorsements and invoices; performs quality review and issues new business policiesPerforms initial review and follow-up on Renewal Applications and generates requests for additional information as neededGenerates formal tail quote letters to policyholdersProcess refunds and handle void check processProvides assistance to Business Analyst for data reporting requirements, data integrity processing system/ application processing and maintenance needsResponsible for invoice quality assurance; create manual invoices as needed; conducts open Accounts Receivable research and management including follow up on Overdue ProcessHandles correspondence to and from policyholders; responds to phone inquiries; provides consultation and advice to insuredsRespond to PCF inquiries for discrepancies and requested documentationResponsible for contacting Marketing when physician cancels or moves their coverage to other policiesSet up CIS records for corporations or as needed for other risk typesResearches past due accounts receivable items and reconciles accounting issues, including premium finance issues.Responsible for contacting premium finance company regarding PFAs, any discrepancies and following up on notices of cancellation for payment; issue policy cancellations and set up refunds accordinglyComplete all CE requirements for maintenance of P&CAttend quarterly JRA committee meetings for professional developmentSecondary Functions/Responsibilities:Other responsibilities and special projects as assignedProvides intra and inter departmental training assistance and training on the Underwriting module of thecore operating system as well as the CIS record moduleActs as back-up to Policyholder Support Reps on individual policy review procedure as neededEducation, Experience and SkillsRequired:Ability to provide service and deal with demanding customers in a fast paced environmentAbility to adapt and learn new proceduresAbility to handle multiple tasks in an orderly and timely fashionAbility to access the data warehouse to extract reports and required informationData processing knowledge and experience, including Microsoft Word and ExcelExperience with policy quoting, rating and issuance systems, (consideration will be given to existingLAMMICO employees who have demonstrated the ability to perform the role)Strong customer focus and team orientationAbility to appropriately handle confidential or sensitive company informationExcellent communication skills with the ability to interact and work effectively with employees at all levelswithin the organizationAbility to manage time, set priorities and work independentlyProficiency in the use of Microsoft Office ProgramsDesired:College degree or equivalent work experienceActive P&C license, or in the process of obtaining; license must be obtained within 60 days from date ofhireInsurance industry experienceExperience with medical malpractice rating and issuance systems