Associate Trainer - Digital Brand Services

CSC; Wilmington (DE); Híbrido; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

CSC in Wilmington, Delaware seeks an Associate Trainer for Digital Brand Services within the Global Readiness Team. The role focuses on creating, delivering, and maintaining Service training programs to support a fast-paced environment.

The position requires live training facilitation (virtual and in-person), translating complex processes into clear concepts, and advanced Excel skills. Hybrid work model with standard business hours is offered.

Formación

• Ability to facilitate live training sessions both virtually and in-person.
• Ability to translate complex processes into actionable concepts for varying levels of the business.
• Strong proficiency in Microsoft Office, including advanced Excel (Pivot Tables, VLOOKUP).

Responsabilidades

• Maintain expert-level knowledge of Service processes.
• Fully own and maintain Service training programs.
• Facilitate Service training for new and current team members.
• Track and report training results at course and individual levels.
• Create, deliver and evaluate new curriculum; maintain existing content.
• Collaborate with Quality and Leadership to assess training efficacy and opportunities.

Conocimientos

Public speaking

Training delivery

Effective communication

Learning facilitation

Herramientas

Excel

Pivot Tables

VLOOKUP

Descripción del empleo

Associate Trainer – Digital Brand Services, Global Readiness Team

Wilmington, DE

Hybrid Work Model

Monday-Friday, 8am-5pm

Overview

The Digital Brand Services (DBS) Global Readiness Team is currently seeking an Associate Trainer for our Service area. We are looking for an individual with a passion for teaching others, and someone who can thrive in our fast-paced environment. This individual’s primary responsibilities will include creation, delivery and maintenance of our Service Training programs.

Accountabilities & Responsibilities

• Maintain expert-level knowledge in Service processes
• Full accountability and maintenance of the Service training programs
• Facilitate Service training to both new and existing team members
• Track and report upon training results at both the course and individual levels
• Create, deliver and evaluate new curriculum, as well as maintain existing curriculum
• Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities

Required Qualifications and/or Experience

• Ability to facilitate live training sessions both virtually and in-person
• Capability to translate complex processes or information into actionable and understandable concepts at varying levels of the business
• Strong proficiency in Microsoft Office, including advanced Excel skills (e.g. pivot tables and VLOOKUP functionality)

Key Behaviors and/or Competencies

• Impeccable attention to detail
• Strong communication skills with the capability to command a room – virtual or in person
• Capable of creating an environment conducive to learning where individuals can learn and fail safely
• Innovator, looking for opportunities to improve training program and processes

Preferred Experience

• Content creation across various media
• Documentation creation/management
• Experience coaching and/or delivering performance feedback

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

About The Team

At CSC, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.