Director, Culture and Employee Experience

CSC; Wilmington (DE); Hybrid; USD 150,000 - 200,000; Full time

Job summary

CSC in Wilmington, Delaware, is seeking a Director of Culture and Employee Experience to shape our enterprise culture and ensure values, leadership expectations, and communications guide decisions and collaboration. You will partner with the CEO, ELT, HR, and business leaders to translate colleague insights into actions that strengthen engagement, inclusion, recognition, and performance.

Responsibilities include setting global culture strategy, defining leadership behaviors, and embedding

Qualifications

• Bachelor's degree required; advanced degree in Organizational Development, Organizational Psychology, Human Resources, Business, Leadership, or related field preferred.
• 10+ years of progressive experience leading culture, organizational effectiveness, employee experience, leadership development, change, HR, communications, or related work.

Responsibilities

• Set and execute CSC's global culture strategy in alignment with enterprise priorities, values, and operating principles.
• Translate culture priorities into clear leadership behaviors, decision-making practices, colleague expectations, and people processes.
• Identify culture strengths, gaps, and risks across the enterprise and lead practical initiatives that improve alignment, trust, accountability, and ways of working.
• Advise the CEO, Executive Leadership Team, and senior leaders on culture, organizational effectiveness, leadership behaviors, colleague experience, communication, and change.
• Coach and challenge leaders to model expected behaviors, reinforce values-based leadership, and create consistency between stated expectations and colleague experience.
• Bring culture and employee experience insights into strategic initiatives, transformations, and organizational decisions early enough to shape outcomes.
• Ensure colleague listening translates into visible action, measurable commitments, and sustained executive follow-through.
• Lead efforts to develop key culture artifacts, such as five-year mission statements, annual OKRs, and leadership principles, by engaging leaders and colleagues throughout the process.

Skills

Culture activation

Leadership coaching

Employee experience

Organizational development

Stakeholder management

Executive communication

Data-driven decision making

Education

Bachelor's degree required

Advanced degree preferred (OD/Organizational Psychology/HR/Business/Leadership)

Job description

Job Description

Director, Culture and Employee Experience

Wilmington, DE

Mon-Fri 8am-5pm

Hybrid

Role Summary

The Director, Culture and Employee Experience will shape and advance CSC’s enterprise culture agenda, ensuring our purpose, mission, values, and leadership expectations are reflected in how we lead, make decisions, communicate, and work together. This role partners closely with the CEO, Executive Leadership Team, HR, and business leaders to turn colleague insights and organizational priorities into focused actions that strengthen alignment, accountability, engagement, inclusion, recognition, and performance.

Key Responsibilities

• Set and execute CSC’s global culture strategy in alignment with enterprise priorities, values, and operating principles.
• Translate culture priorities into clear leadership behaviors, decision‑making practices, colleague expectations, and people processes.
• Identify culture strengths, gaps, and risks across the enterprise and lead practical initiatives that improve alignment, trust, accountability, and ways of working.

Executive Partnership and Enterprise Influence

• Advise the CEO, Executive Leadership Team, and senior leaders on culture, organizational effectiveness, leadership behaviors, colleague experience, communication, and change.
• Coach and challenge leaders to model expected behaviors, reinforce values‑based leadership, and create consistency between stated expectations and colleague experience.
• Bring culture and employee experience insights into strategic initiatives, transformations, and organizational decisions early enough to shape outcomes.
• Ensure colleague listening translates into visible action, measurable commitments, and sustained executive follow‑through.
• Lead efforts to develop key culture artifacts, such as five‑year mission statements, annual OKRs, and leadership principles, by engaging leaders and colleagues throughout the process.

Employee Experience And Culture Activation

• Give oversight to enterprise initiatives that strengthen engagement, inclusion, belonging, recognition, retention, and the colleague experience across the employee lifecycle.
• Partner with HR and business leaders to embed culture expectations into hiring, onboarding, performance management, leadership development, recognition, rewards, communications, and succession planning.
• Strengthen new‑hire and leader understanding of CSC’s mission, values, communication norms, and expectations for success.
• Recognize and amplify individuals, teams, and leaders who demonstrate CSC’s culture and values in action.

Insights, Measurement, and Accountability

• Lead colleague listening, culture, and organizational effectiveness assessments; translate insights into focused priorities and action plans.
• Define and track measures of culture health, engagement, leadership effectiveness, value alignment, and employee experience.
• Report trends, risks, recommendations, commitments, and progress to senior leaders with clear ownership and follow‑through.

Qualifications

• Bachelor’s degree required; advanced degree in Organizational Development, Organizational Psychology, Human Resources, Business, Leadership, or related field preferred.
• 10+ years of progressive experience leading culture, organizational effectiveness, employee experience, leadership development, change, HR, communications, or related work.
• Demonstrated success influencing executives and senior leaders, shaping enterprise priorities, and moving complex work through a global organization.
• Deep expertise in culture activation, leadership behavior change, colleague listening, engagement, communication, and change leadership.
• Strong facilitation, coaching, consulting, storytelling, stakeholder management, and executive communication skills.
• Ability to use data and insights to clarify priorities, measure progress, strengthen accountability, and improve outcomes.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.