Associate Telephone Operator - Per Diem, Rotating

Dartmouth-Hitchcock; Lebanon (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a vital communication role. This position requires exceptional customer service and communication skills, as you will be the first point of contact for callers, patients, and staff in a fast-paced environment. Your ability to listen, problem-solve, and respond promptly will be essential in ensuring the highest level of service. You will be responsible for managing calls, providing information, and assisting in emergencies, all while maintaining a professional demeanor. If you thrive in a dynamic setting and have a passion for helping others, this opportunity is perfect for you.

Qualifications

• 1 year of experience in telephone-based customer service or telecommunications.
• Ability to use a computer and phone for extended periods.

Responsibilities

• Receive, transfer, and place calls with appropriate etiquette.
• Provide exceptional customer service and support.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Listening Skills

Interpersonal Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Multiple Software Programs

Telephone Systems

Mass Communication Notification Tools

Job description

Overview

This position is located in Lebanon, NH.

Acts as first contact in assisting callers, patients, and staff in placing and receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine the nature and urgency of the call in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem-solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy for all switchboard processes for all emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned.

Qualifications

• High School Diploma or Equivalent.
• One (1) year working in a telephone-based customer service role, preferably in a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use a computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role.

Required Licensure/Certifications

• None