Associate Telephone Operator - Per Diem, Rotating

Dartmouth-Hitchcock; Keene (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter für die Telefonzentrale, der als erste Anlaufstelle für Anrufer, Patienten und Mitarbeiter fungiert. In dieser Rolle sind Sie verantwortlich für das Entgegennehmen, Übertragen und Platzieren von Anrufen in einer 24/7-Umgebung. Sie helfen dabei, Informationen zu sammeln, um die Dringlichkeit der Anrufe zu bestimmen, und bieten exzellenten Kundenservice. Wenn Sie über hervorragende Kommunikationsfähigkeiten verfügen und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Ein Jahr Erfahrung im telefonbasierten Kundenservice, vorzugsweise im Gesundheitswesen.
• Fähigkeit, mehrere Softwareprogramme in einem schnelllebigen Umfeld zu nutzen.

Responsibilities

• Erhält, überträgt und platziert Anrufe unter Verwendung geeigneter Telefonetikette.
• Beantwortet Fragen von externen Nutzern und bietet allgemeine Informationen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problem-Lösungsfähigkeiten

Organisation

Teamarbeit

Education

High School Diploma oder Äquivalent

Tools

Telefonanlage

Computer

Mass Communication Notification Tools

Job description

Overview

This position is located at Cheshire Medical Center in Keene, NH.

Acts as first contact in assisting callers, patients, and staff in placing and receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine the nature and urgency of the call in order to refer and/or respond appropriately.

Responsibilities

1. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
2. Exhibits superior listening skills utilizing reasoning, problem-solving, quick responding, and comprehension/understanding skills.
3. Promptly and courteously answers questions from external users and provides general information.
4. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
5. Demonstrates proficient computer and telephone/paging skills.
6. Demonstrates exceptional customer service skills.
7. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
8. Demonstrates an ability to perform with precision and accuracy for all switchboard processes for emergency alarms, codes, or disaster incidents.
9. Proficient in multiple mass communication notification tools.
10. Responds efficiently and accurately to emergency codes following designated procedures related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
11. Performs other duties as required or assigned.

Qualifications

• High School Diploma or Equivalent.
• One (1) year working in a telephone-based customer service role, preferably in a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role.

Required Licensure/Certifications

• None