Associate Technical Support Specialist (Part-Time)

Concurrency, Inc.; Town of Brookfield, Northern (WI, KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedule

Competitive pay

Comprehensive benefits

Professional training

Recognition programs

Job summary

Concurrency, Inc. is seeking an Associate Technical Support Specialist to join our Internal IT Team. You will provide tier 1-2 support for end-users, assist with account creation and device setup, and document incidents and processes.

You’ll contribute to continuous improvements in our internal IT environment while maintaining high service levels. The role requires solid knowledge of Microsoft 365 and Azure services, strong communication and teamwork, and a willingness to learn new technologies

Qualifications

• Understanding of Microsoft products including Office365 and Active Directory.
• Familiarity with Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups.
• Ability to multitask and work without direct supervision.
• Passion and willingness to learn new technologies.
• Adaptable to change.
• Excellent interpersonal and communication skills.
• Team and customer focused with a collaborative work style.
• Strong troubleshooting skills.

Responsibilities

• Provide tier 1-2 support to end-users.
• Assist in creation of new user accounts.
• Assist in the set-up of new equipment and devices.
• Contribute to documentation of incidents and internal processes.
• Diagnose, research, and resolve routine end-user issues; escalate as needed.
• Provide guidance and explain policies and procedures to end-users.
• Assist users in obtaining access to systems.
• Configure, prepare, and ship laptops and other equipment for new hires and remote users.
• Be available for on-call support for onsite IT issues.

Skills

Multitasking

Communication

Team collaboration

Problem solving

Customer focus

Self-motivation

Education

Bachelor’s degree in Information Technology or related field

Tools

Office 365

Active Directory

Azure Active Directory

Azure Virtual Machines

Resource Groups

Job description

Who WeAre

At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.

Who We’re LookingFor

We’re excited to add a n Associate Technical Support Specialist to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment.

At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:

• Be Yourself: Be the best version of your whole self. Your authenticity matters.
• Be Bold: Bravely and respectfully take risks and challenge the norm.
• Have a Growth Mindset: Be open to learning and apply your expertise.
• Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.
• Assume Positive Intent: Lead with giving the benefit of the doubt.

What You'll Do

• Provide tier 1-2 support to end-users
• Assist in creation of new user accounts
• Assist in the set-up of new equipment and devices
• Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals
• Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary
• Provide guidance and explain policies and procedures to end-users
• Assist users in obtaining access to systems
• Configure, prepare, and ship laptops and other equipment for new hires and remote users
• Be available for on-call support for onsite IT issues as needed
• Assist in Corporate IT projects

What You'll Need

• Understanding of Microsoft Products including Office365 and Active Directory
• Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups
• Ability to multitask and work without direct supervision
• Passion and willingness to learn and use new technologies
• Readily adaptable to change
• Excellent interpersonal and communication skills
• Team and customer focused with a collaborative work style
• Strong troubleshooting skills
• Ability to work in a fast-paced environment and always maintain professionalism and confidence

What Will Set You Apart

• Bachelor’s Degree in Information Technology or related field
• Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components
• Technical certifications such as A+ or Microsoft Certifications

Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally.