Associate Technical Support Specialist (Part-Time)

Concurrency; Town of Brookfield (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible work schedules

Comprehensive benefits

Job summary

Concurrency is seeking an Associate Technical Support Specialist to join our Internal IT Team. You will provide tier 1-3 support across the organization, assist in onboarding, device setup, and documentation, and collaborate with leadership to streamline IT processes.

The ideal candidate has a degree in IT, experience with Azure cloud services (AD, VMs, Resource Groups), and relevant certifications. Strong communication, customer focus, and a willingness to learn are essential.

Qualifications

• Bachelor’s degree in IT or related field.
• Experience with cloud-based environments in Azure.
• Familiarity with Office 365 and Active Directory.
• Technical certifications such as A+ or Microsoft Certifications.
• Strong communication and teamwork skills.

Responsibilities

• Provide tier 1-2 support for end-users.
• Assist in creating user accounts and setting up equipment.
• Document incidents and internal processes.
• On-call support for onsite IT issues.
• Support corporate IT projects.
• Configure and ship laptops for new hires.

Skills

Azure

Office 365

Active Directory

Troubleshooting

Customer service

Education

Bachelor’s Degree in Information Technology or related field

Tools

Azure AD

Virtual Machines

Resource Groups

Office 365

Job description

Who WeAre

At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst.

Who We’re LookingFor

We’re excited to add a n Associate Technical Support Specialist to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment.

At Concurrency, we believe in living out our core values every day. These principles guide our actions, decisions, and interactions:

• Be Yourself: Be the best version of your whole self. Your authenticity matters.
• Be Bold: Bravely and respectfully take risks and challenge the norm.
• Have a Growth Mindset: Be open to learning and apply your expertise.
• Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward.
• Assume Positive Intent: Lead with giving the benefit of the doubt.

Provide tier 1-2 support to end-users

Assist in creation of new user accounts

Assist in the set-up of new equipment and devices

Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escape as necessary

Provide guidance and explain policies and procedures to end-users

Assist users in obtaining access to systems

Configure, prepare, and ship laptops and other equipment for new hires and remote users

Be available for on-call support for onsite IT issues as needed

Assist in Corporate IT projects

Understanding of Microsoft Products including Office365 and Active Directory

Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups

Ability to multitask and work without direct supervision

Passion and willingness to learn and use new technologies

Readily adaptable to change

Excellent interpersonal and communication skills

Team and customer focused with a collaborative work style

Strong troubleshooting skills

Ability to work in a fast-paced environment and always maintain professionalism and confidence

Bachelor’s Degree in Information Technology or related field

Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components

Technical certifications such as A+ or Microsoft Certifications

Concurrency is committed to revolutionizing consulting by embracing diverse perspectives, fostering collaboration, and promoting resilience. Our workplace is both innovation-driven and enjoyable. We provide flexible work schedules, competitive compensation, and comprehensive benefits for our employees and their families. Additionally, all team members have access to recognition programs, comprehensive training opportunities to thrive both professionally and personally.