Associate Technical Account Manager

Yardi; Austin (TX); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical premiums paid by employer

Profit-sharing

Flexible work arrangements

Job summary

Yardi is seeking Associate Technical Account Managers to support energy management clients using our YES Energy platform. You will provide technical guidance, configure software, and help clients optimize billing and invoicing processes.

Travel during the second week of employment for training is required. You will build strong relationships and develop deep product knowledge to deliver reliable billing solutions and excellent service.

Qualifications

• Bachelor's degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent
• Ability to learn new concepts and Yardi programs
• Strong written and oral communication skills
• Good interpersonal skills
• Client-centered commitment and focus
• Critical thinking and problem-solving skills
• Ability to meet deadlines and prioritize tasks in a fast-paced environment
• Team-oriented disposition and ability to collaborate across levels

Responsibilities

• Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients
• Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation
• Troubleshoot and resolve common software application issues while communicating product features effectively
• Build strong client relationships and continually develop deep expertise in Yardi products and solutions

Skills

Technical support

Customer service

Product configuration

Troubleshooting

Communication

Education

Bachelor's degree in Business/Finance/Math/CS/Engineering

Tools

SQL/Oracle

Microsoft 365

Job description

About the Role:

We're on the hunt for individuals who bring together technical aptitude and a customer-centric approach to join our YES Energy Client Services team in the role of Associate Technical Account Managers (ATAMs). As an ATAM, you'll be at the forefront of leveraging our state-of-the-art Utility Billing software, a powerful tool engineered to meticulously track energy consumption, pinpoint leaks, alert relevant stakeholders, flag invoice discrepancies, and recover excessive charges. In this role, your billing oversight and customer service excellence will be the driving force behind ensuring our clients receive top-notch service and reliable billing solutions.

*** This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time. ***

What You’ll Do:

• Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.


• Assist clients with product configuration, deployment, and best practice adoption to ensure successful implementation.


• Troubleshoot and resolve common software application issues while communicating product features effectively.


• Build strong client relationships and continually develop deep expertise in Yardi products and solutions.

Who You Are:

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience


• Ability to learn new concepts and Yardi programs


• Strong written and oral communication skills


• Good interpersonal skills


• Client-centered commitment and focus


• Critical thinking and problem-solving skills


• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment


• Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients


• Proficiency with Microsoft 365 desktop applications

Ideal to have:

• Experience professionally serving customers in a technical support, sales, or retail service role


• Understanding of the property management or relevant Yardi supported industry and industry best practices


• Working knowledge of accounting practices


• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

$31.25/hr - $32.81/hr

EOE/Race/Gender/Disability/Vets

*ft

#LI-Hybrid