Associate Technical Account Manager

Yardi Systems; Atlanta (GA); On-site; USD 43,050 - 45,199; Full time

Benefits offered by this job

100% paid employee medical premiums

Company profit-sharing plan

Flexible work arrangements

Job summary

Yardi Systems is looking for Associate Technical Account Managers (ATAMs) in Atlanta, Georgia. In this role, you'll leverage cutting-edge Utility Billing software while ensuring top-notch service to clients. You will assist clients with product implementation, troubleshoot issues, and build robust relationships.

The ideal candidate should have a Bachelor’s Degree in a relevant field, strong communication skills, and familiarity with Microsoft 365. Yardi Systems offers flexible work arrangements, 100% paid medical premiums, and a profit-sharing plan.

Qualifications

• Experience in technical support, sales, or retail service is ideal.
• Understanding of property management or relevant industry.
• Knowledge of accounting practices is a plus.

Responsibilities

• Provide technical support and guidance to Yardi clients.
• Assist clients with product deployment and configuration.
• Troubleshoot and resolve software application issues.
• Develop strong client relationships with Yardi products.

Skills

Technical support

Client relationship management

Problem-solving

Communication skills

Microsoft 365 proficiency

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

SQL/Oracle

Job description

About the Role

We’re on the hunt for individuals who bring together technical aptitude and a customer‑centric approach to join our YES Energy Client Services team as Associate Technical Account Managers (ATAMs). As an ATAM, you’ll be at the forefront of leveraging our state‑of‑the‑art Utility Billing software to track energy consumption, pinpoint leaks, flag invoice discrepancies, and recover excessive charges. Your billing oversight and customer service excellence will be the driving force behind ensuring our clients receive top‑notch service and reliable billing solutions.

Travel is required during the second week of employment for training and may be conducted locally or at an alternate location based on business needs.

What You’ll Do

• Provide technical support and software implementation guidance to a portfolio of assigned Yardi clients.
• Assist clients with product configuration, deployment, and best‑practice adoption to ensure successful implementation.
• Troubleshoot and resolve common software application issues while communicating product features effectively.
• Build strong client relationships and continually develop deep expertise in Yardi products and solutions.

Who You Are

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Ability to learn new concepts and Yardi programs.
• Strong written and oral communication skills.
• Good interpersonal skills.
• Client‑centered commitment and focus.
• Critical thinking and problem‑solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast‑paced environment.
• Collegial, team‑oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients.
• Proficiency with Microsoft 365 desktop applications.

Ideal To Have

• Professional experience serving customers in a technical support, sales, or retail service role.
• Understanding of the property management or relevant Yardi‑supported industry and best practices.
• Working knowledge of accounting practices.
• Basic competence in at least one of the following: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.

Benefits

• 100% paid employee medical premiums.
• Company profit‑sharing plan.
• Flexible work arrangements.

Salary and Compensation

USD $31.25/hr – $32.81/hr

EEO Statement

EOE/Race/Gender/Disability/Vets