Associate Systems Engineer

BDO USA, LLP; Grand Rapids (MI); On-site; USD 100,000 - 120,000; Full time

Job summary

BDO USA, LLP is seeking an Associate Systems Engineer to help ensure the availability, security, and performance of the enterprise infrastructure. The role focuses on Windows Server environments (2022/2025), Active Directory, and foundational virtualization, with documentation to support operations.

You will monitor servers, assist with upgrades, troubleshoot issues, and coordinate with project teams. The position requires at least 1 year of experience, a high school diploma, and familiarity

Qualifications

• Minimum 1 year experience managing multiple systems.
• Ability to update and resolve Tier 1-3 issues in a fast-paced environment.
• Experience with Windows Server and virtualization technologies.

Responsibilities

• Monitor and maintain servers and storage systems.
• Troubleshoot system issues and assist with upgrades.
• Document systems and support project teams.

Skills

Communication skills

Customer service

Problem solving

Education

High School Diploma/GED

Bachelor's degree in Computer Science or Information Systems

Tools

Windows Server 2022/2025

VMware ESX v8

RedHat Linux v8+

Job description

Job Summary:

The Associate Systems Engineer ensures the availability, security, and performance of the enterprise infrastructure. This role focuses on the installation, configuration, maintenance, and monitoring of Windows Server (2022/2025) environments, Active Directory, and foundational virtualization technologies. Acting as a foundational technical resource, the Associate Engineer assists with system upgrades, troubleshoots service disruptions, and maintains comprehensive technical documentation to support operational continuity.

Job Duties:

• Monitors and maintains servers and possibly storage systems
• Analyzes and troubleshoots system issues
• Assists with the performance and coordination server replacements and server builds
• Monitors, manages and maintains Active Directory
• Acts as a technical resource for the Project Management Office
• Completes and upgrades system documentation
• Responsible for remoteadministration, designand implement of troubleshooting issues,andupdate/deploy Microsoftsolutions
• Triage and resolve escalations from the team within defined customer SLAs
• Be a problem solver -Identifysolutions for hardware, software,and network issues
• Leverage remote support tools to resolve support requests
• Communicate with clientsand project leadsin a highly professional andtimelymanner
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills, and Abilities:

Education:

• High School Diploma/GED, required
• Bachelors degree in Computer Science or Information Systems, preferred

Experience:

• One (1) or more years of experience managing multiple systems, required
• Ability to update and manage technical Tier 1, 2 and 3 escalation issues andidentifysolutions in fast-paced environment,required
• Prior experience with HP ProLiant servers, HP Blade chassis, Cisco UCS Servers, preferred

License/Certifications:

• Microsoft MCSA / MCSE certification, preferred
• Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104), preferred

Software:

• Prior experience managing and maintaining Microsoft Windows Servers 2022/2025; Windows 11, required
• Prior experience or knowledge of VMWare ESX v8, preferred
• Prior experience with RedHat Linux v8 or newer, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong oral and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
• Capable of successfully multi-task while working independently or within a group environment
• Ability to rely on extensive experience and judgment to plan and accomplish goals
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Capacity to communicate and interact with all levels of employees and management
• Ability to interact and build consensus among people
• Ability to work after standard business hours and travel

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $100,000 - $120,000
Maryland Range: $100,000 - $120,000
NYC/Long Island/Westchester Range: $100,000 - $120,000