Senior Systems Engineer

GEM Technologies; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work

Professional Development stipend

Health Insurance

Dental/Vision Plan

Job summary

GEM Technologies is looking for a Senior Systems Engineer in New York, NY to maintain and enhance IT infrastructure, including cloud systems. This role involves providing expert technical support and working collaboratively with clients to ensure systems are secure and performant.

The ideal candidate has over five years of experience, a degree in Computer Science, and expertise in technologies like AWS, Azure, and cybersecurity. This is a hybrid position with remote work flexibility.

Qualifications

• 5+ years of experience as a Senior Systems Engineer with a proven track record.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Experience with cloud platforms and system security practices.

Responsibilities

• Design, implement and maintain server and cloud solutions.
• Provide expert technical support and resolve system issues.
• Analyze system performance and make optimizations.

Skills

Effective communication

Customer service orientation

Problem-solving

Ability to learn new technologies

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Amazon Web Services

Microsoft Azure

Google Cloud Platform

PowerShell

On-Prem Exchange

Job description

The Role:

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems.

Responsibilities:

• Design, implement and maintain server and cloud-based computing solutions
• Provide expert technical support to clients, resolving any issues related to their systems
• Analyze and optimize system performance, identifying areas for improvement
• Create and maintain documentation of system configurations, procedures and troubleshooting guides
• Stay up-to-date with emerging technologies and trends in the field of systems engineering
• Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
• Experience with disaster recovery and regaining access and functionality to IT infrastructure
• While this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area.

Requirements:

• Ability to communicate effectively with organizational personnel and clients.
• Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).
• Adapt easily to rapid changes in requests, processes, and procedures.
• Ability to set goals and prioritize tasks.
• Uses an objective, logical, rigorous, and detail-oriented approach to work.
• Resolves problems promptly, accurately and in such a way as to prevent future occurrence.
• Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.
• Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.
• Strong attitude and desire to learn new technologies.
• Maintain current skills and strive to acquire new technical knowledge based on current industry trends.
• Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.
• Must work well in a team environment and participate in working meetings.
• Hybrid position – Based in NYC area, occasional client visits are an integral part of this role.
• Must maintain a clean and presentable work environment for video calls when working from home as well as in the office.

Core Technical Knowledge:

• On-Prem Exchange
• M365
• Cybersecurity Applications
• Amazon Web Services
• Microsoft Azure
• Google Cloud Platform
• Cloud Software
• Google Workspace
• PowerShell
• Manage and maintain DNS infrastructure
• VDI Administration
• MFA Administration
• MDM Solutions
• Experience with NOC software and PSAs
• Experience with router/switch implementation
• VoIP systems
• Knowledge of disaster recovery
• Scripting or programming experience
• Experience with cloud servers
• RMM Experience

Education and Experience:

• A bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• At least five years of proven experience as a Senior Systems Engineer, with a track record of successfully delivering complex IT projects.

Technical Skills:

• Systems administration: Proficiency in managing and maintaining computer systems.
• Network protocols: Understanding of network communication protocols.
• Hardware configuration: Knowledge of configuring hardware components.
• Software deployment: Ability to deploy and manage software solutions.
• Scripting languages: Excellent scripting skills using languages.
• Security knowledge: Familiarity with system security practices.
• Cloud-based computing: Experience with cloud platforms.

Benefits:

• Remote work
• Professional Development stipend
• Health Insurance
• Dental/Vision Plan

In compliance with the state and city salary transparency requirements, the potential salary for this position is from $90,000 to $110,000 which represents a range commensurate with experience.

Visa sponsorship for this role is currently not available.