Associate Systems Analyst

State Street; Burlington (VT); On-site; USD 52,000 - 91,000; Full time

Job summary

An established industry player is seeking an Associate Systems Analyst to provide exceptional customer service and technical support for its innovative SaaS products. This role involves troubleshooting client-reported issues and collaborating with internal teams and vendors to ensure seamless operations. The ideal candidate will possess strong analytical and problem-solving skills, along with a proactive mindset. Join a dynamic team that values diversity and fosters a supportive work environment, offering competitive benefits and opportunities for professional growth. If you're ready to tackle exciting challenges in a mission-critical setting, this is the perfect opportunity for you.

Benefits

Generous Medical Care

Insurance and Savings Plans

Flexible Work Program

Development Programs

Educational Support

Paid Volunteer Days

Matching Gift Program

Qualifications

• Proven customer-focused mindset and excellent service skills.
• Ability to manage multiple priorities and work independently.
• General familiarity with electronic trading systems preferred.

Responsibilities

• Perform frontline technical support for SaaS Operations clients.
• Coordinate with clients and vendors to resolve issues.
• Ensure timely delivery of service and maintain documentation.

Skills

Customer Service

Technical Troubleshooting

Analytical Skills

Problem-Solving

Communication Skills

Education

BA/BS in Technical Discipline

2+ Years Customer Facing Experience

1+ Year FIX Network Experience

Tools

Salesforce

Windows Administration

Networking

Databases

Job description

Join to apply for the Associate Systems Analyst role at State Street

6 days ago Be among the first 25 applicants

Join to apply for the Associate Systems Analyst role at State Street

Who We Are Looking For

An Associate Systems Analyst to provide customer service and front line technical support for clients subscribing to Charles River’s suite of SaaS and FIX Network products.

Who We Are Looking For

An Associate Systems Analyst to provide customer service and front line technical support for clients subscribing to Charles River’s suite of SaaS and FIX Network products.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019.

Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What You Will Be Responsible For

As an Associate Systems you will:

• Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
• Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
• Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
• Escalate and track issues which exceed the scope of the frontline support capability.
• Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
• Provide periodic off-hours support.
  
  
  

What We Value

• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively.
• Strong analytical and problem-solving skills.
  
  
  

Education & Preferred Qualification

• A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
• 2+ years of overall experience, preferably in customer facing roles.
• 1+ year of FIX network and/or trading systems experience preferable
• Proven customer focused mindset and excellent customer service skills
• Excellent interpersonal, verbal, and written communication skills
• Aptitude for technical troubleshooting
• Ability to succeed in a mission critical, technical, customer service and support environment
• Ability to work effectively with internal departments and external vendors to resolve client issues
• General familiarity with Windows administration, networking, and databases preferred
• Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
• Salesforce administrator or related experience desirable, but not required
  
  
  

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Salary Range

$52,000 - $91,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

State Street's Speak Up Line

Job ID: R-764958

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services, Investment Banking, and Investment Management

Referrals increase your chances of interviewing at State Street by 2x

Sign in to set job alerts for “Associate System Analyst” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.