Associate System Applications Administrator

Amplify; United States; Remote; USD 72,000 - 82,000; Full time

Job summary

Join a pioneering company in K–12 education as an Associate System Applications Administrator. In this dynamic role, you'll manage internal applications, ensuring they align with the company's goals while providing exceptional support to users. Collaborate with IT professionals and stakeholders to facilitate change management and enhance application performance. With a focus on communication and problem-solving, you'll play a crucial role in maintaining the integrity of systems that impact over 15 million students. This opportunity offers a competitive salary and a comprehensive benefits package, making it an exciting career move for those passionate about technology and education.

Benefits

401(k) plan

Health insurance

Mental health options

Paid time off

Parental leave

Development programs

Qualifications

• Experience managing internal applications and SaaS platforms.
• Basic understanding of system administration and application support.

Responsibilities

• Manage day-to-day administration of assigned applications.
• Troubleshoot support tickets to ensure a good user experience.

Skills

System Administration

SaaS Application Support

Troubleshooting

Communication Skills

Education

Associate’s Degree in Information Technology

2 years related job experience

Job description

Associate System Applications Administrator

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

The Associate System Application Administrator is responsible for the day-to-day operations of internal applications assigned to Amplifiers. This role works closely with business stakeholders, development teams, and technical resources to ensure that the various systems are aligned with the company's goals.

Specific Responsibilities:

Work closely with other System Application administrators and IT professionals to help support system application initiatives.

Manage the day-to-day administration work of assigned applications that support the business including user management security, configuration, and permissions.

Exhibit great customer service and problem-solving skills to troubleshoot support tickets quickly and efficiently, ensuring a good user experience.

Develop and maintain positive working relationships with software providers and third-party vendors.

Partner with other System Application Administrators and IT professionals to assist with and facilitate change management tasks related to application updates, releases, improvements, bug fixes, and patches.

Maintain and help develop policy, process, and technical procedure documentation to promote security and integrity.

Ability to contribute effectively within a dynamically evolving, fluid environment.

Provide training and mentoring to end users on application usage, enablement, and best practices.

Required Qualifications:

Associate’s Degree in a relevant Information Technology (IT) field or 2 years related job experience managing internal applications such as enterprise applications, productivity platforms, or any related systems.

Basic experience in written and oral communication with various levels of stakeholders.

Basic understanding of system administration and SaaS application support.

Effective at working with a mix of in-person, remote, and offshore team members.

Basic experience with troubleshooting, maintaining, and supporting applications.

Preferred Qualifications:

3 years of experience supporting SaaS platforms.

Basic experience with communication and facilitation of change management practices.

Familiarity with Agile methodologies and best practices.

Ability to learn and adapt to new technologies and methodologies in a dynamic environment.

Basic experience with collaborating across several lines of business to achieve long-term organizational goals.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $72,000 - $82,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.

Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email [e-mail] .

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If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Amplify is an E-Verify participant.

About the company

Amplify is a curriculum and assessment company launched in July 2012.