Associate System Engineer: IT Support & Networking Pro

Folio3; California (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Folio3 is seeking an Associate System Engineer to join our IT support team. The role focuses on Windows troubleshooting, handling basic networking, hardware issues, asset management, and aiding new users with onboarding. Strong communication and a willingness to learn technologies are essential as you resolve problems efficiently.

Candidates typically have 1–2 years in a help-desk or support environment, with practical hands-on experience and a proactive attitude toward learning new systems.

Qualifications

• 1–2 years of IT support experience
• Networking knowledge
• Hardware troubleshooting
• Asset management
• User onboarding assistance
• Effective communication
• Problem-solving ability

Responsibilities

• Provide Windows troubleshooting and support to end users
• Assist with networking issues and basic router/switch diagnostics
• Troubleshoot hardware problems and coordinate replacements
• Manage IT assets and software licenses
• Assist new users with onboarding and access provisioning
• Communicate clearly with users and follow up on issues
• Diagnose problems and document resolutions

Job description

Folio3 is seeking an Associate System Engineer to join our IT support team. The role focuses on Windows troubleshooting, handling basic networking, hardware issues, asset management, and aiding new users with onboarding. Strong communication and a willingness to learn technologies are essential as you resolve problems efficiently.

Candidates typically have 1–2 years in a help-desk or support environment, with practical hands-on experience and a proactive attitude toward learning new systems.