Associate Support Technician

Movement Mortgage; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Movement Mortgage is seeking an IT support professional to triage, prioritize, and resolve end-user issues within our IT service management framework. You will communicate with customers to ensure timely case resolution and escalate where needed.

The role focuses on handling Windows-based environments and a subset of Mac systems, contributing to Movement’s broader goal of delivering reliable technology services.

Responsibilities

• Triage, prioritize, categorize, resolve, and elevate support cases through our IT service management system, with a focus on timely resolution and customer communication.
• Troubleshoot end-user hardware, software, and common technology issues across Windows and a limited number of mac

Job description

Join the company defining what it means to be an Impact Lender!Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

Responsibilities

• Triage, prioritize, categorize, resolve, and elevate support cases through our IT service management system, with a focus on timely resolution and customer communication.
• Troubleshoot end-user hardware, software, and common technology issues across Windows and a limited number of mac