Associate, Strategy & Operations

Headway; United States; Remote; USD 70,000 - 103,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming mental healthcare. In this role, you will help architect solutions that improve access to quality providers nationwide. Collaborate with diverse teams to drive operational efficiency and implement scalable processes that impact hundreds of thousands of patients. This is a unique opportunity to thrive in a data-driven environment, where your contributions will shape the future of mental health services. If you're passionate about making a difference and enjoy tackling complex challenges, this role is perfect for you.

Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave

Carrot Fertility reimbursement

Flexible PTO

Employee Assistance Program (EAP)

Qualifications

• 2-5+ years in consulting, operations, or investment banking.
• Experience in high-growth startup operations is a plus.

Responsibilities

• Design and build foundations for new operational initiatives.
• Lead cross-functional efforts to drive core operations processes.

Skills

Data Analysis

Operational Efficiency

Cross-Functional Collaboration

Project Management

Education

Bachelor's Degree

Master's Degree

Tools

Data Workflow Tools

Project Management Software

Job description

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

In this role, you will have the unique opportunity to create structure out of chaos, to architect, test, and operationalize solutions through building data workflows and processes that will deliver real-world impact from day one to hundreds of thousands of patients and Providers around the country. As part of scaling the solutions you design, you will also operate as a thought partner to product and data teams at Headway, in a bid to drive the future-first nature of the solutions you deliver. This is a unique opportunity to get hands on in a data-first environment, and to own outcomes core to the growth of our business.

What you’ll do at Headway

• Design and build foundations for a variety of 0-1 initiatives within the Operations function, such as piloting new products, processes, and programs
• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
• Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs.
• Collaborate closely with cross-functional stakeholders across the company to achieve shared goals

You’ll be great for this role if you:

• 2-5+ years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus.
• You are a self-starter. Master disambiguator/simplifier and constantly pushing toward clarity and execution.
• You are highly data-driven. Can drive complex analyses and translate into key actionable insights, projects and OKRs.
• You are a collaborator. Proactively partners across teams while holding teams accountable for business results.
• You are a systems thinker. Inclined to solve problems with product and automation.
• You are a team builder. You are passionate about growing and developing a team.

Compensation and Benefits:

The expected base pay range for this position is $70,040-$103,000, based on a variety of factors including qualifications, experience, and geographic location.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.

Headway employees work remotely across the US, with the option to work from offices in New York City, San Francisco and Seattle. Headway participates in E-Verify. To learn more, clickhere.

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