Associate Manager, Partner Strategy & Operations

DoorDash; Chicago (IL); Remote; USD 95,000 - 140,000; Full time

Job summary

An established industry player is seeking an Associate Manager for Partner Strategy & Operations. This dynamic role involves managing the costs of a global partner support network and driving key efficiency metrics. You'll collaborate with various teams to enhance customer experience while ensuring accuracy in support partner costs. With a focus on building scalable processes, this position offers a unique opportunity to make a significant impact in a rapidly growing company. If you're passionate about operations and eager to contribute to a world-class customer experience, this role is for you.

Benefits

401(k) plan with employer matching

Paid time off

Paid sick leave

16 weeks of paid parental leave

Wellness benefit

Commuter benefit match

Medical benefits

Dental benefits

Vision benefits

Mental health program

Qualifications

• 4+ years of relevant industry experience.
• Experience conducting detailed analyses or financial modeling.

Responsibilities

• Manage Support Average Handle Time (AHT) and efficiency metrics.
• Collaborate with teams to drive cost metrics improvements.
• Build and implement scalable processes to drive efficiencies.

Skills

Microsoft Excel

Google Sheets

SQL

Financial Analysis

Data Analysis

Education

Bachelor’s degree in Finance

Bachelor’s degree in Business

Bachelor’s degree in Economics

Bachelor’s degree in Corporate Strategy

Job description

Associate Manager, Partner Strategy & Operations

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Associate Manager, Partner Strategy & Operations

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About The Team

As one of DoorDash’s core operations teams, Partner Strategy & Operations is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team manages DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time, on budget.

About The Team

As one of DoorDash’s core operations teams, Partner Strategy & Operations is tasked with ensuring that when there are bumps in the last mile there’s always someone there to help make things right. Our team manages DoorDash’s massive and growing global network of support centers, with the ultimate goal of delivering a world-class customer experience every time, on budget.

About The Role

DoorDash is looking for an Associate manager, Partner Strategy and Operations to help our support team manage the cost of our global Partner support network. You will have the opportunity to drive meaningful impact by, but not limited to:

• Ensuring actual support Partner costs are accurate, benefiting the bottom line
• Manage Support Average Handle Time (AHT), chat concurrency, other efficiency bets while always solving for customer experience quality enhancements.
• Identify new opportunities and drive end-to-end pilots to scale them.
  
  

You will report to DoorDash's Senior Manager, Global Support & Integrity Operations Cost and will be remote with the option to work from DoorDash's office.

You’re Excited About This Opportunity Because You Will…

• Collaborate with teams across Support, Consumer & Dasher S&O, Workforce, and Finance and help drive the team towards achieving or exceeding our north star cost metrics
• Manage, track, and identify opportunities to improve key metrics, such as AHT, Support Unit Economics, and Cost
• You are able to move between the 10,000 foot level and the 100 foot level of data
• Resolve vendor and partner billing and reimbursement challenges by communicating directly with vendors and our cross-functional partners
• Build and implement scalable processes and tools to drive efficiencies for the organization and the company overall
• Establish rapport among cross-functional partners
• Execute on the organization’s monthly, quarterly, and annual plan
  
  

We’re Excited About You Because…

• You have a Bachelor’s degree in Finance, Business, Economics, Corporate Strategy or other relevant fields
• You have 4+ years of relevant industry experience
• You are highly proficient in Microsoft Excel / Google Sheets
• You are interested in learning SQL
• You have experience conducting detailed analyses or financial modeling
  
  

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$95,200—$140,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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