Associate Strategic Resource Engagement Manager

World Wide Technology, Inc.; Charlotte (NC); Hybrid; USD 69.000 - 87.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing benefits

401(k) with company matching

PTO and holidays

Tuition reimbursement

Zusammenfassung

World Wide Technology, Inc. seeks an Associate Strategic Resource Engagement Manager in Charlotte, NC to oversee SR Internal Requests, manage SOWs, and coordinate with Sales, SR Operations, and SRC/GSO to move opportunities forward.

You will own the admin workflow in Salesforce, ensure documentation completeness, pricing inputs, and timely approvals while building strong relationships with Regional SR Senior Managers to enable efficient engagement reviews.

Qualifikationen

• Bachelor's degree preferred or equivalent experience may be considered
• Financial acumen and Excel experience are required
• Experience with Vendor Management Systems (VMS) is preferred
• Experience working with Global Financial customers is desirable
• Baseline knowledge of World Wide Technology and IT/Technical industry is a plus

Aufgaben

• Manage and execute all SR Internal Requests (IRs) within Salesforce from assignment through completion
• Own the administrative workflow for SR opportunities, ensuring all required fields, documentation, and approvals are complete
• Coordinate with Sales, SR Operations, and SRC/GSO to collect information and documentation for SOW development
• Collaborate with Sales to gather inputs for SOW scope, roles, pricing, duration, and customer requirements
• Coordinate creation, revision, and readiness of SOWs for accuracy and alignment
• Collaborate with Regional SR Senior Managers for SOW review and validation
• Ensure final review by appropriate SR Senior Manager before approval
• Drive IRs and associated SOWs through all stages with timely progression
• Track outstanding items and maintain deal artifacts (SOWs, quotes, approvals)
• Provide visibility to internal stakeholders on IR progress and deal status
• Build relationships with Regional SR Senior Managers to streamline SOW review processes
• Support deal progression including prelims, extensions, renewals from a documentation standpoint
• Ensure work is documented to enable efficient SR reviews and approvals
• Identify process gaps and provide recommendations to improve SR workflow

Kenntnisse

Financial acumen

Excel experience

VMS experience

Global financial customers

IT industry knowledge

Ausbildung

Bachelor's degree preferred

Tools

Bullhorn

Beeline

Fieldglass

Jobbeschreibung

Associate Strategic Resource Engagement Manager

#26-3082

Charlotte, North Carolina, United States

Eligible Work Locations

Charlotte , North Carolina , United States

Associate Strategic Resource Engagement Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Strategic Resourcing?

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. They’ve helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes.

What will you be doing?

The ASEM will take the functions of The SR SSA, SSA is assigned to every Services Internal Request (IR) and manages opportunities through the full solutions development lifecycle — from intake and discovery through proposal delivery and client handoff. SSAs are accountable for solution quality, pipeline accuracy, and cross-functional coordination across Sales, SC&E teams, and the GSO/SRC.

• Manage and execute all Strategic Resourcing (SR) Internal Requests (IRs) within Salesforce from assignment through completion.
• Own the administrative workflow for SR opportunities, ensuring all required fields, documentation, and approvals are complete to progress the deal.
• Coordinate with Sales, SR Operations, and SRC/GSO to collect all necessary information and documentation required to successfully develop, progress, and win opportunities.
• Partner with Sales to gather and validate key inputs for SOW creation, including scope, roles, pricing, duration, and customer requirements.
• Coordinate the creation, revision, and readiness of Statements of Work (SOWs) to ensure accuracy, completeness, and alignment with opportunity details.
• Collaborate directly with Regional Strategic Resourcing Senior Managers to facilitate SOW review and validation before submission.
• Ensure the appropriate Regional SR Senior Manager is engaged for final review to confirm SR can support the proposed engagement.
• Incorporate feedback from SR Senior Managers into final SOW versions and ensure all required updates are completed before approval.
• Drive IRs and associated SOWs through all required stages, ensuring timely progression across SR Operations, SRC/GSO, and final approval.
• Track and follow up on outstanding items required to move opportunities forward, including missing information, approvals, and documentation.
• Maintain organization of all deal artifacts, including SOWs, quotes, approvals, and supporting documentation.
• Demonstrate expertise in Microsoft Excel and a strong understanding of financial concepts, including pricing structures, margin validation, and basic financial analysis required to support SOW accuracy and deal alignment.
• Ensure all opportunities adhere to Strategic Resourcing process, governance, and compliance requirements before being progressed or closed.
• Provide visibility and status updates to internal stakeholders on IR progress, SOW readiness, and deal status.
• Serve as the primary coordination point for administrative aspects of SR, including collecting all documentation like Work Orders
• Build relationships with Regional SR Senior Managers to ensure consistent alignment and efficient SOW review processes.
• Support deal progression activities including prelims, extensions, and renewals from a process and documentation standpoint.
• Ensure all work is structured and documented in a way that allows Regional SR Senior Managers to efficiently review and approve engagements.
• Continuously identify process gaps or inefficiencies and provide recommendations to improve the SR pre-sales administrative workflow.

Business & Process Skills

• Strong ability to manage multiple concurrent opportunities across various stages and solution areas.
• Experience coordinating cross-functional teams including Sales, Legal, Partner Management, and delivery organizations.
• Understanding of SoW development, margin requirements, and low-margin approval processes.
• Comfort with escalation pathways, including complex deal desk engagement.
• Serves as the primary Services PoC to both Sales and Solution Intake Teams — strong interpersonal skills required.
• Able to communicate technical solutions clearly to both technical and non-technical stakeholders.
• Proactive in identifying risks, blockers, and escalation needs throughout the solutioning process.

QUALIFICATIONS:

• Bachelors degree preferred or a combination of education, training and experience may be considered in lieu of a degree
• Experience working with Vendor Management Systems (VMS) is preferred (Bullhorn, Beeline, Fieldglass, etc.)
• Financial acumen and excel experience are required
• Experience working with Global Financial customers
• Baseline knowledge of World Wide Technology
• Baseline knowledge of Professional Services and outsourcing/managed services/partner led engagements. Experience in the staffing or recruiting industry a plus!
• Baseline knowledge of IT/Technical industry a plus as well
• Able to educate resources and customers on WWT reach back and culture. This includes the WWT IML, Platform/ATC, Command Center, Udemy, Mentors, etc.
• Build knowledge around WWT technical offerings outside of Strategic Resourcing including Application Services, Consulting Services, LaaS, Infrastructure Services, Supply Chain, etc.
• Ability to present the WWT Go-to-Market presentation from the heart
• Encourage resources and customers to utilize our reach back and support via the Platform, ATC labs, white papers, articles, videos, SME/mentors, training library, etc. Have the ability to explain each support mechanism and promote it within your team.
• Ability to learn quickly
• Desire to be a leader
• Ability to work independently, strong problem-solving skills and not shy about suggesting new ideas or solutions

The well-being of WWT employees is essential. So, when it comes to ourbenefits package, WWT has one of the best. We offer the following benefits to all
full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite HealthCenters, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan withCompany Matching, Life and Disability Insurance, TuitionReimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) &Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, PetInsurance, Employee Discount Program

We strive to create an environment where all employees are empowered tosucceed based on their skills, performance, and dedication. Our goal is tocultivate a culture of belonging that encourages innovation, collaboration, andrespect for all team members, ensuring that WWT remains a great place to workfor All!

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $69,200-$86,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

If you have any questions or concerns about this posting, please email [e-mail] .

WWT is an Equal Opportunity Employer

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