Technical Strategic Resource Engagement Manager - Dallas, TX

World Wide Technology; Mountain Home (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health and Wellbeing benefits

401k Plan with Company Matching

Paid Time Off

Flexible Spending Accounts

Profit Sharing

Employee Discount Program

Job summary

World Wide Technology (WWT) seeks a Technical Strategic Resourcing Engagement Manager to lead technical teams, oversee project execution, and ensure alignment with business objectives. This role requires strong leadership, technical expertise, and strategic planning across Service Provider engagements in the US.

The role involves developing growth strategies, capacity planning, training, and process improvement while mentoring engineers during engagements.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of technical management experience in professional services or related fields.
• Proven experience in a technical leadership or management role.
• Experience supporting Service Provider customers and enterprise clients is strongly preferred.

Responsibilities

• Lead, mentor, and manage technical teams to deliver high-quality solutions.
• Oversee planning, execution, and delivery of technical projects.
• Collaborate with cross-functional teams to align technical strategies with business goals.
• Evaluate and implement new technologies to improve efficiency and performance.
• Manage budgets, timelines, and resources for technical initiatives.
• Ensure compliance with industry standards, security protocols, and best practices.
• Troubleshoot and resolve complex technical issues.
• Provide leadership to consultants onsite with customers across Service Providers in the US.

Skills

Technical leadership

Engagement management

Resource management

Customer-facing

Education

Bachelor’s degree (preferred)

Job description

Technical Strategic Resource Engagement Manager

Location: Dallas, TX

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC) - a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. They've helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes.

What will you be doing?

We are seeking a highly skilled and motivated Technical Strategic Resourcing Engagement Manager to lead our technical teams, oversee project execution, and ensure that all technical solutions align with business objectives. This role requires a balance of leadership, technical expertise, and strategic thinking.

WWT currently has an opportunity available for a Technical Strategic Resourcing Engagement Manager to support our Service Provider Strategic Resourcing business. The Technical Strategic Resourcing Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Key Responsibilities

• Lead, mentor, and manage technical teams to deliver high-quality solutions.
• Oversee the planning, execution, and delivery of technical projects.
• Collaborate with cross-functional teams to align technical strategies with business goals.
• Evaluate and implement new technologies to improve efficiency and performance.
• Manage budgets, timelines, and resources for technical initiatives.
• Ensure compliance with industry standards, security protocols, and best practices.
• Troubleshoot and resolve complex technical issues.
• Manage consultants who have been placed onsite with customers across Service Providers within the US.
• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with Resource Managers to onboarding new consultants.
• In collaboration with sales, lead the following discussions through regular meetings with stakeholders and other internal team members
• Extensions
• New opportunities
• Consultant utilization
• Change order & PO updates
• Invoicing updates
• Function as the escalation path for any issues for both consultants and stakeholders
• Provide the regular reporting to external and internal clients on the following,
• Project Summary (should include list of resources by project, start and end date)
• Consultant utilization (should include burn % and costs/resource)
• Open roles (list of net new roles and any backfills required)
• Change Orders/POs
• Provide detailed invoicing report to customer (monthly or when requested by stakeholder or internal client)
• Have a clear understanding of the client’s environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize SR tools.
• Consistently reinforce WWT and our Core Values
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build relationships with entire sales cycle - CSE/CSE Managers, AM's, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Building strong stakeholder relationships to maintain current business and acquire net new.
• Advocate for consultants and customer, when required.

Qualifications

• Bachelor’s degree (preferred)
• 5+ years of Technical management experience, preferably in a Professional Services environment and related fields equivalent experience in Computer Science and Engineering.
• Proven experience in a technical leadership or management role.
• Strong understanding of software development, IT infrastructure, or relevant technical domain.
• Excellent problem-solving, communication, and organizational skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong knowledge of and proven experience with engagement management/resource management.
• Experience supporting Service Provider customers, strongly preferred.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• 2+years of sales experience.
• Strong communication skills (written, verbal, and presentation).

Preferred Skills

• Experience with Agile or other project management methodologies.
• Familiarity with cloud platforms, DevOps practices, or emerging technologies.
• Strong stakeholder management and negotiation skills.

Benefits

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $110,000 - $140,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

If you have any questions or concerns about this posting, please email [e-mail].