Associate Store Leader, University Village

Global Sports Jobs Limited; Seattle (WA); Sur place; USD 90 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Paid time off (PTO)

401k program

11 US holidays

Store closure on Christmas Day and New

Product perks

Résumé du poste

Global Sports Jobs Limited in Seattle seeks an experienced retail leader to drive operational excellence and premium service. You will own floor management, coach teams in customer-centric practices, and align stock/merchandising with forecasts to sustain performance.

The role emphasizes coaching, data-driven improvement, and cross-functional collaboration to elevate fan experiences across the brand’s premium retail spaces.

Qualifications

• 5+ years of experience in retail leadership or premium/service brands.
• Advanced problem-solving with systemic thinking to overcome operational hurdles.
• Expert facilitation skills for training and coaching diverse teams.
• High emotional intelligence with reflective performance improvement.
• Authentic, clear communication to influence cross-functional partners.

Responsabilités

• Own floor management and daily store operations to reflect premium standards.
• Lead and coach the team on customer-centric service and performance.
• Manage stock levels per forecasts and coordinate merchandising topics.
• Analyse daily KPIs to identify root causes and drive positive change.
• Bridge skill gaps and run training sessions for professional development.
• Drive the store's vision with trust and shared accountability.

Connaissances

Retail leadership

Problem solving

Facilitation

Emotional intelligence

Communication

Description du poste

About the Role

This role drives operational excellence and team engagement within the retail environment to ensure every fan experiences the brand’s premium identity. Reporting to the Store Leader, it supports the retail function by optimising store workflows and fostering a culture of high performance and service with authenticity. It translates On’s detail-oriented and customer-centric approach into daily practice autonomously while championing the team’s successes, ensuring premium service standards are met and elevated through systemic thinking and operational ownership. The Retail team is the heartbeat of On, bringing the brand and products to life for fans across the globe through immersive, design-led spaces that go beyond traditional shopping.

Key Responsibilities

• Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards.
• Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction.
• Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams.
• Analyse daily KPIs and goals to identify root causes of challenges and implement actionable behaviour to enable positive change in store performance.
• Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development.
• Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability.
• Support the retail function by optimising store workflows and fostering a culture of high performance and service with authenticity.
• Translate On’s detail-oriented and customer-centric approach into daily practice autonomously while championing the team’s successes.

Required Experience & Qualifications

• 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands.
• Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles.
• Expert facilitation skills with experience delivering technical or operational training and coaching to diverse team members.
• A high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch professional limits.
• Ability to communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders.

Salary

• Typical cash compensation range inclusive of base + bonus based on store performance: $90,000 - $95,000.
• Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location.
• Certain roles may be eligible for equity compensation in addition to cash compensation.

Benefits & Perks

• Competitive benefits package including medical, dental, and vision benefits.
• Industry leading PTO package.
• Competitive 401k program.
• 11 paid US holidays.
• Store closure on Christmas Day and New Year.
• Product perks.