Store Advisor, University Village

Global Sports Jobs Limited; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Employee discount

401k program

Vacation time off

Store closures on holidays

Product perks

Equity potential

Job summary

Global Sports Jobs Limited is seeking a Store Advisor to create a premium, personalised in-store experience guided by the Cloud CX Premium service model. You report to the Store Leader and help deliver exceptional service while upholding brand standards and store presentation.

The role emphasizes guest education, high reliability, strong teamwork, and flexibility for night shifts, weekends, and some holidays, with a focus on driving loyalty and a memorable customer journey.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• High reliability and accountability, with a record of consistent performance and strict adherence to retail SOPs.
• Strong communication skills and a team-first spirit, ensuring goals are met through engagement and asking clarifying questions.
• A meticulous eye for detail and premium presentation.

Responsibilities

• Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy and the 5 Steps of Service to drive loyalty.
• Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning.
• Support On’s market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Job description

About the Role

The Store Advisor acts as the brand ambassador and primary creator of a premium, individualised fan experience in-store, mastering the fundamentals of the Cloud CX Premium service model with a detail-oriented approach. Reporting to the Store Leader within the Retail team, the role supports the retail function by demonstrating a high level of excellence through service with authenticity. The contribution ensures premium service standards drive brand loyalty and honours the mission to ignite the human spirit through movement.

Key Responsibilities

• Deliver a premium, individualised fan experience by mastering the Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty.
• Support guest interactions through elevated try-on rituals and personalised product education to resolve hesitations and ensure a seamless shopping journey.
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning.
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together.

Required Experience & Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority.
• A growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes.
• High reliability and accountability, with a record of consistent performance and strict adherence to retail standard operating procedures.
• Strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions.
• A meticulous eye for detail, recognising that premium retail success is found in the quality of execution and personal presentation.
• Ability to work night shifts, weekends and some holidays.

Salary

• Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance.
• Individual compensation packages are based on various factors unique to each candidate, including experience, industry knowledge, qualifications, skill set, and location.

Benefits & Perks

• Competitive benefits package including medical, dental, and vision benefits for full-time team members.
• Industry leading employee discount.
• Competitive 401k program.
• 15 days of accrued Vacation Time Off.
• Store closure on Christmas Day and New Year.
• A plethora of product perks.
• Certain roles may be eligible for equity compensation in addition to cash compensation.