Associate Stock Plan Services Support

empower; United States; On-site; USD 66,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

Tuition reimbursement

Casual dress code

Generous PTO and holidays

Volunteer time off

Parental and disability leave

BRGs for inclusion

Job summary

Empower is hiring for an Associate Stock Plan Services Support in the United States. You will provide routine operational support for ESPS, handling data updates, reporting, and documentation with a focus on accuracy and timely resolution.

You will work with stock plan administrators and internal teams, learn equity compensation concepts, and follow controls to ensure compliant processing. Fluency in data tasks and client service mindset are essential.

Qualifications

• High School Diploma required.
• 0–1 year experience in financial services or compensation industry.
• Strong attention to detail and ability to follow procedures consistently.
• Comfort with data, spreadsheets, and system workflows; ability to learn new software tools.
• Clear written and verbal communication with a client-service mindset.
• Ability to manage routine tasks, meet deadlines, and maintain organized records.
• FINRA fingerprinting required upon hire.

Responsibilities

• Log, track, and update service requests to support timely response and clear communication.
• Perform accurate data entry in the ESPS platform (e.g., participant updates, award/transaction uploads).
• Run standard reports and distribute outputs according to client procedures.
• Support routine reconciliations by comparing system outputs to source files and escalate variances.
• Prepare and maintain client-facing and internal documentation (e.g., job aids, checklists).
• Assist with period-end support activities by validating inputs and delivery timelines.
• Coordinate with internal partners to support resolution of standard processing items.
• Participate in ongoing training to build proficiency in equity compensation concepts and ESPS functionality.
• Follow established controls and service standards to ensure accuracy and compliance.

Skills

Attention to detail

Data entry

Client service mindset

Written communication

Verbal communication

Time management

Learning software tools

Education

High School Diploma

Tools

ESPS platform

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Associate Stock Plan Services Support provides routine operational support for Employee Stock Plan Services using the ESPS platform for the administration, accounting, and reporting of equity compensation plans (e.g., stock options, RSUs, and ESPPs) and cap table equity management. The role focuses on accurate reporting, processing, documentation, and timely resolution of standard requests while partnering closely with Stock Plan Administrators and other internal teams. This position requires strong attention to detail, a service mindset, and the ability to learn stock plan concepts and platform workflows.

What you will do

• Log, track, and update service requests in the case/ticketing system to support timely response and clear communication
• Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre-processing, plan parameter updates as directed)
• Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files)
• Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure
• Prepare and maintain client‑facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications)
• Assist with period‑end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team
• Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items
• Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality
• Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks

What you will bring

• High School Diploma
• 0 - 1 years' experience in financial services or compensation industry
• Strong attention to detail and ability to follow documented procedures consistently
• Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools
• Clear written and verbal communication skills with a client-service mindset
• Ability to manage routine tasks, meet deadlines, and maintain organized work records
• Ability to identify issues, document findings, and elevate appropriately
• FINRA fingerprinting required upon hire

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business‑casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$65,600.00 - $92,675.00. The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work e