Associate Stock Plan Services Support

Empower Retirement, LLC; Overland Park (KS); Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

401(k) with company match

Tuition reimbursement

Paid time off

Volunteer time

BRGs and inclusive culture

Dress code: business casual / jeans

Job summary

Empower Retirement, LLC in Overland Park, KS is seeking a detail-oriented support specialist to log and track service requests, perform ESPS data maintenance, and run standard reports. You will coordinate with operations and technology teams and participate in ongoing training to become proficient in equity compensation concepts and plan operations.

The role emphasizes accurate data entry, adherence to procedures, clear written and verbal communication, and timely delivery of outputs while

Qualifications

• High school diploma required with 0–1 years’ experience in financial services or compensation industry.
• Strong attention to detail and ability to follow documented procedures consistently.
• Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools.
• Clear written and verbal communication skills with a client-service mindset.
• Ability to manage routine tasks, meet deadlines, and maintain organized work records.
• Ability to identify issues, document findings, and elevate appropriately.
• FINRA fingerprinting required upon hire.

Responsibilities

• Log, track, and update service requests in the case/ticketing system to support timely response and clear communication.
• Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre-processing, plan parameter updates as directed).
• Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files).
• Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure.
• Prepare and maintain client-facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications).
• Assist with period-end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team.
• Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items.
• Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality.
• Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks.

Skills

Attention to detail

Data entry

Spreadsheet proficiency

Written communication

Verbal communication

Task management

Client-service mindset

Education

High School Diploma

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

What you will do

• Log, track, and update service requests in the case/ticketing system to support timely response and clear communication
• Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre‑processing, plan parameter updates as directed)
• Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files)
• Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure
• Prepare and maintain client‑facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications)
• Assist with period‑end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team
• Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items
• Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality
• Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks

What you will bring

• High School Diploma 0 – 1 years’ experience in financial services or compensation industry
• Strong attention to detail and ability to follow documented procedures consistently
• Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools
• Clear written and verbal communication skills with a client‑service mindset
• Ability to manage routine tasks, meet deadlines, and maintain organized work records
• Ability to identify issues, document findings, and elevate appropriately
• FINRA fingerprinting required upon hire
• ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business‑casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short‑and‑long‑term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

Base Salary Range $65,600.00 - $92,675.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non‑sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer • Drug‑free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Remote and Hybrid Positions

***For remote and hybrid positions you will be required to provide reliable high‑speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: 10-13-2026