Associate Stock Plan Services Support

Empower Retirement; Greenwood Village (CO); Hybrid; USD 66,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company matching up to 6%

Tuition reimbursement

Casual dress code

Generous PTO and holidays

Volunteer time off

Parental leave

BRGs

Job summary

Empower Retirement in Greenwood Village, CO is seeking an Associate Stock Plan Services Support to provide operational support for ESPS, focusing on accurate reporting, processing, and timely resolution of standard requests in collaboration with Stock Plan Administrators and internal teams. This role requires keen attention to detail, the ability to learn stock plan concepts, and strong customer service mindset.

Applicants must be authorized to work in the U.S.

Qualifications

• High School Diploma
• 0 - 1 years' experience in financial services or compensation industry
• Strong attention to detail and ability to follow documented procedures consistently
• Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools
• Clear written and verbal communication skills with a client-service mindset
• Ability to manage routine tasks, meet deadlines, and maintain organized work records
• Ability to identify issues, document findings, and escalation appropriately
• FINRA fingerprinting required upon hire

Responsibilities

• Log, track, and update service requests in the case/ticketing system to support timely response and clear communication
• Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre-processing, plan parameter updates as directed)
• Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files)
• Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure
• Prepare and maintain client-facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications)
• Assist with period-end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team
• Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items
• Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality
• Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks

Skills

Attention to detail

Procedural discipline

Data entry & spreadsheets

Effective communication

Task management

Issue identification & escalation

FINRA fingerprinting

Education

High School Diploma

Tools

ESPS platform

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Associate Stock Plan Services Support provides routine operational support for Employee Stock Plan Services using the ESPS platform for the administration, accounting, and reporting of equity compensation plans (e.g., stock options, RSUs, and ESPPs) and cap table equity management. The role focuses on accurate reporting, processing, documentation, and timely resolution of standard requests while partnering closely with Stock Plan Administrators and other internal teams. This position requires strong attention to detail, a service mindset, and the ability to learn stock plan concepts and platform workflows.

What you will do

• Log, track, and update service requests in the case/ticketing system to support timely response and clear communication
• Perform accurate data entry and maintenance tasks in the ESPS platform (e.g., participant updates, award/transaction uploads as assigned, release pre-processing, plan parameter updates as directed)
• Run standard reports and distribute outputs according to documented client procedures (e.g., participant activity, transaction summaries, reconciliation support files)
• Support routine transaction and report reconciliations by comparing system outputs to source files and escalating variances per documented procedure
• Prepare and maintain client-facing and internal documentation (e.g., job aids, checklists, workflow steps, standard communications)
• Assist with period-end support activities by compiling required inputs, validating completeness, and confirming delivery timelines with the service team
• Coordinate with internal partners (e.g., operations, technology, and other stakeholders) to support resolution of standard processing items
• Participate in ongoing training to build proficiency in equity compensation concepts, plan operations, and ESPS platform functionality
• Follow established controls, procedures, and service standards to support accurate, compliant, and timely execution of assigned tasks

What you will bring

• High School Diploma
• 0 - 1 years' experience in financial services or compensation industry
• Strong attention to detail and ability to follow documented procedures consistently
• Comfort working with data, spreadsheets, and system workflows; ability to learn new software tools
• Clear written and verbal communication skills with a client-service mindset
• Ability to manage routine tasks, meet deadlines, and maintain organized work records
• Ability to identify issues, document findings, and escalation appropriately
• FINRA fingerprinting required upon hire

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time - 16 hours per calendar year
• Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$65,600.00 - $92,675.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer * Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: 10-13-2026