Associate Solutions Engineer

Reputation; Scottsdale (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Reputation, a leading technology company based in Silicon Valley, seeks an Associate Solutions Engineer to enhance customer experiences through effective management of corporate reputations. In this role, you'll educate clients on SEO strategies and conduct engaging demos of the company's platform, positioning yourself for career growth in a supportive and flexible work environment.

Benefits

Flexible working arrangements

Career growth with paid training opportunities

Health, dental and vision insurance

401k

Paid Parental Leave

Qualifications

• 1-4 years in pre-sales or technical consulting role, ideally SaaS.
• Familiarity with Google Search and social media tools.
• Basic understanding of HTML/CSS or APIs preferred.

Responsibilities

• Collaborate with sales teams and deliver technical presentations.
• Establish relationships with accounts through demos and pilots.
• Provide sales support and contribute to best practices.

Skills

Customer-facing communication

Understanding of SEO strategies

Technical presentations

Education

Bachelor’s degree in Computer Science/Engineering

Tools

Excel

Tableau

Job description

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About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.
• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022.
• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.
• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.
• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback
  
  
  

As a Solution Engineer you will help prospective clients to understand the impact their corporate reputations can have on their businesses. Everything from enhancing their ability to be found via SEO strategies to being able to manage the feedback, both directly solicited as well as unsolicited feedback “in the wild”. You will conduct discovery sessions with prospects to understand what they do today as well as expose them to the way “things can be” by utilizing Reputation’s powerful platform. You will deliver compelling demos and become the technical expert on product features and their associated value.

A successful candidate for this job will have a strong understanding of one or more of the following: Reputation and more specifically Google search ranking strategies, familiarity with Google Business Profile listings; Reviews, Survey and Social tools, (Facebook, Twitter, Instagram, more). The candidate will possess a strong self-starting, proactive mentality and excellent verbal and written communication skills in French and English. You will be working with a rapidly changing technical platform and you will be handling complex issues. The successful candidate will be able to effectively listen to prospects in sales demo situations and they will be able to communicate the value of the Reputation brand.

The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality.

Responsibilities

• Collaborate with sales teams to understand customer requirements and provide sales support.
• Prepare and deliver technical presentations/demos explaining the product to prospective customers.
• Establish relationships with new accounts through calls, demonstrations, and potential pilots/POCs.
• Gain customer acceptance by demonstrating the added value of the Reputation platform to be able to reduce cost and/or provide operational improvements.
• Contribute to Solution Engineering effectiveness by contributing to the establishment of tools and best practices to be shared across the SE team.
• Provide insights and recommendations along with effective presentation skills, ability to deliver a technical/functional pitch to C-suites.
• Excellent communication.
• Additional duties as assigned.
  
  
  

Qualifications

• 1-4 years of experience in a pre-sales, customer-facing, or technical consulting role, ideally in SaaS
• Bachelor’s degree in Computer Science/Engineering or related equivalent practical experience.
• Experience as a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role (including work on a professional services or systems engineering team).
• Experience with Google Search, Google Seller Ratings, Survey and Social Tools, Analytics.
• Familiarity with one or more of the following: Online Reputation Management, Local SEO, CX/PX solutions, social media tools, or web technologies
• Strong communication skills and comfort presenting to various audiences
• Some experience working with data — familiarity with Excel or Tableau is a plus
• Basic understanding of HTML/CSS or APIs is a plus, but not required
• Willingness to learn about concepts like SSO and integrations over time
  
  
  

When You Join Reputation, You Can Expect

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.
  
  
  

Additionally, we offer a variety of benefits and perks, such as:

• Flexible PTO for salary paid employees
• Hourly employees accrue PTO based on tenure and receive 5 sick days annually, available day 1
• 10 paid company holidays
• 4 company paid , “Recharge Days,” which are wellness days off for the entire company
• Health, dental and vision insurance
• 401k
• Paid Parental Leave for all eligible employees as of day 1 of employment
• Employer paid short and long term disability and life insurance
• Employee Assistance Program (EAP)
• Access to a wide variety of unique perks and apps:
• PerkSpot - Employee Discount Program
• Wellhub (Gym Pass) - Access to wellbeing virtual apps, coaching and gym membership options
• Carrot Fertility - Fertility & family forming, maternity, parenting, and hormonal health support
• Omada - Virtual prevention and physical therapy program
• Ladder -Life insurance to supplement outside of employer offering
• SoFi - Financial wellbeing platform and 1:1 advice
• Fetch - Pet insurance discount program
• Spring Health for Guardian - Virtual mental health support
• XP Health for Guardian (virtual eye-wear platform)
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Software Development

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